Jump to content
  • 0

Why canceled my completed order


web_imon

Question

On Sep 14 I completed an order. On December 28 suddenly I got a notification that says my order has been canceled. When I contact Fiverr support then, one support member says that don't worry it is a buyer third-party payment vendor issue, you will get back your found 7 days later. But, when 8 days after I didn't get back my found then again I contact with Fiverr support then they are said that I misuse of the delivery button. But I never misuse the delivery button. Then they say that I didn't use any images, links, or videos on delivery. When I said them It was an adult website that is why I didn't use any links or images. When I deliver the order communicate with the buyer, He was satisfied with my work. He had no complaint about my work. Here the buyer did not express any dissatisfaction with my work. So why would Fiverr cancel my order and Why take my found.

 

Now how can I get back my found?? 

 

Please anyone help me!!

Fiverr _ web_imon _ Shopping _ Status of your order No.FO71DEB70F4C7.png

Why cancel my order – Fiverr Help Center.png

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

Guest lloydsolutions
26 minutes ago, web_imon said:

So why would Fiverr cancel my order

It has been clearly explained in the message regarding a chargeback, and you will be compensated.

Read the link in the message regarding chargebacks. 

Link to comment
Share on other sites

You are not going to win this battle and get your funds back.

The buyer went to whomever they used to pay for an order on Fiverr and opened a dispute and got their money back, which means your order gets cancelled automatically by Fiverr.

Where things went sideways was when they investigated this order and saw you did not deliver in the normal way you are supposed to - by adding links/pdfs etc to the order to show you actually did the work.

I am also not sure if providing services that are pornographic (adult content) are even allowed here. I get why you may have thought twice about uploading their files due to the content, but, again, you are not going to recover those funds, regardless of whether the buyer raved about you at the time, gave you 5 stars or didn't complain.

I have had people order over the last decade here (very few) who turn around and do a charge-back through their payment source. 9 times out of 10, I never see that money (funds) back in my account.

It stinks, but, you are not going to get the result you desire, no matter how often you repeat the same thing to customer service. Best to move forward - and I would read the TOS to make sure offering to work on adult sites is even allowed:

https://www.fiverr.com/terms_of_service?source=footer

GG

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...