Client placed an order without consulting me and is asking for something I can not provide

[aichan01]

Hi guys. I have a bit of a problem. I answered this person's job request the requirements weren't very clear. I asked them to reply so we can discuss further but they placed an order and their requirements weren't what I provide and they want it in 24 hours while I clearly wrote that I can submit their order in 5 days. I told them that they should've discussed this before and then they asked to cancel the order without talking about it. Will it affect my account in a negative way? What should I do? Is there a way to stop people from directly placing an order without discussing the terms first? This happened tk me before too that someone placed an order by themselves on my gig but fortunately the work they wanted was according to my gig. But this person wants a very different kind of work. What should I do?

[creat1vepattern]

To begin, I am sorry to hear about your situation. 😕

While it's best to avoid cancellations, it's not always possible. In this case, when the buyer is asking for something outside of your scope, it may not be possible. I would be sure to annotate this in your response to the cancellation. 

With that being said, here are a few strategies that may help avoid cancellations: 

• Utilize the FAQs section of your gig (not all buyers will read these, however, those who do will have a clearer understanding of your capabilities)
• Assess your gig description to see if anything could be misinterpreted 
• Ask strategic questions early on when buyers message you to determine if what they are asking for is something you can provide (in this case, I can see that they unfortunately booked the gig regardless)
• Highlight a section in your gig description that outlines what buyers can expect from your final delivery

Even after taking the precautions above, there may still be buyers who do not read your gig description, book your gig (for a service that you do not provide), and then cancel. At the very least, the steps above may help mitigate this risk.

I hope this helps! 🙂

[filipdevaere]

I add the text CONTACT ME FIRST in my packages.

They still can order without communicating with you. But it really helps a lot to avoid situations like this. 

[aichan01]

9 hours ago, creat1vepattern said:

To begin, I am sorry to hear about your situation. 😕

While it's best to avoid cancellations, it's not always possible. In this case, when the buyer is asking for something outside of your scope, it may not be possible. I would be sure to annotate this in your response to the cancellation. 

With that being said, here are a few strategies that may help avoid cancellations: 

• Utilize the FAQs section of your gig (not all buyers will read these, however, those who do will have a clearer understanding of your capabilities)
• Assess your gig description to see if anything could be misinterpreted 
• Ask strategic questions early on when buyers message you to determine if what they are asking for is something you can provide (in this case, I can see that they unfortunately booked the gig regardless)
• Highlight a section in your gig description that outlines what buyers can expect from your final delivery

Even after taking the precautions above, there may still be buyers who do not read your gig description, book your gig (for a service that you do not provide), and then cancel. At the very least, the steps above may help mitigate this risk.

I hope this helps! 🙂

Thank you so much for this. I'll review my gig again. One thing I specified again and again in my gig was that I do not do vector art still people end up asking for it. You're right there are still people who do not read the details before placing an order. Thank you though. 

[aichan01]

3 minutes ago, filipdevaere said:

I add the text CONTACT ME FIRST in my packages.

They still can order without communicating with you. But it really helps a lot to avoid situations like this. 

Thank you so much! I'll do that.

[amazon_photos]

This is one of the most common scenarios, when a client placed an order with no proper understanding of what is he exactly looking for, then he starts complaining when you have not provided the thing which he wanted.
Tell the client that you respect his decision. Suggest he takes up an alternative method to proceed.
If the client still insists on the original decision, it is going to be difficult for you to provide that.

[shahajan999]

You can add a message in your gig description or gig package to mention discuss first than plased order.

[glow_writer]

Contact Fiverr Support to cancel the order without affecting your metrics. Thank you.