I have a hard time (actually, I can't) downloading files from customers. Why?

[galilaweslywayn]

I have a hard time (actually, I can’t) downloading files from customers. Why?

[celticmoon]

You probably have a browser or software issue. You can try using a different browser (Fiverr is optimized for Chrome and Mozilla) or make sure you have the newest updates or version of whatever browser you use.