What happens when buyer doesn't provide me with content or information and time runs out?

[aaronarnold]

A buyer has recently purchased a gig from me, but then the client is not able to upload the content they need to get to me. What happens in this situation, do I get a bad mark because time ran out, or is there a way for me to get out of a bad deal before it makes me look bad?

[voiceoverwork]

The gig goes “Late” and nothing really happens. It remains active, you can talk with the Buyer and you can deliver late and all will be well. Issue with going Late is the Buyer can just cancel the order without you knowing in advance and it creates a negative feedback. Late is okay up to that point. Keep trying to communicate with the Buyer.