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How come my messaging rate dropped even though I responded to old messages to try to fix it?
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Question: Facing issues when opening my Fiverr account, and continuously receiving warnings from my antivirus.
By talatabbas03, in Questions
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Question
sysleeper256
Hi, I was not getting notifications from Fiverr to my email that I actually had messages, so I missed ONE message these past 2 months. I saw that my messaging rate had dropped to 75% and I was moved from LV2 to LV1. So I checked the message, which at this point was about a month old and they probably already found someone else, replied to it to say I was sorry and couldn't do it and hope they'd found someone else, and then today my rate dropped even more and my response time went up (longer). Do I also have to reply to messages where we already had a convo but I was not the last one to respond? Like when the buyer says something, like thanks, do I have to send something back to close the circle and stop that from counting as an unresponded message, or is that rate only for newcoming messages that have the red clock symbol? When does this reset?
Also I do have some other missed/unresponded messages from years ago but I think this rate only counts toward 90 days and it would be useless to respond to those messages now. Also this is the ONLY reason I dropped levels, everything else is 100%, so I'm looking to fix it.
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