order cancelation problems

[mridulsarker720]

i m new seller in fiverr. i have already completed 11 - 5 star reviews. but last week , i got some client who are not provide necessary information and not exactly explain what he want. some cases they give me a layout but after complete the project based on their layout they says that want different one. they change the admin password and cancel the order. at present my order completion rate is 77. i saw that, last day my gig change its position . they go down to the 2nd page and got less click and impression . at this situation , what is the best option for me? last two days i m not getting any order from fiverr.

[lloydsolutions]

In the marketplace, a Gig's position is based on the seller’s performance over a set period. Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

• Order cancellations
• Delivery rate
• Responsiveness
• The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
• Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker, and so on. It all counts. For this reason, ensure that you provide high-quality and original work, avoid late deliveries and cancellations, are responsive, and always remain professional.

The above is from the Help Centre.

 

[mridulsarker720]

43 minutes ago, lloydsolutions said:

In the marketplace, a Gig's position is based on the seller’s performance over a set period. Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

• Order cancellations
• Delivery rate
• Responsiveness
• The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
• Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker, and so on. It all counts. For this reason, ensure that you provide high-quality and original work, avoid late deliveries and cancellations, are responsive, and always remain professional.

The above is from the Help Centre.

 

thank you so much.