I don't have enough requirements to deliver what client wants

[gligor02]

Hi everyone, I have a problem and don't know what to do. 

Buyer contacted me for the service. For me to do a good service, I always ask buyers to send me their material so I can check it and see if it is good. Buyer had the material but didn't have enough images so I said to him that I could only do the partial work, and not what he wants. But he simply doesn't to accept the fact that he doesn't have enough material. He ordered anyway and expects what he wants, but I simply can't do it. What shoud I do in this situation. If I cancel the order, my order completion rate will fall, and I should be promoted to level 1 in a couple of days. I asked the buyer to do the partial work now, and when he gets enough material, I will do the rest for a very small price, he just ignores that. 

Do you have any advice, what should I do in this situation? 

[mariashtelle1]

5 minutes ago, gligor02 said:

I asked the buyer to do the partial work now, and when he gets enough material, I will do the rest for a very small price, he just ignores that. 

Don’t do that. Never ever work on orders with partial requirements, fiverr is not made to accommodate that. 
 

Closer to your order deadline reach out to Customer support asking them to cancel your order without affecting your stats as your client didn’t provide all requirements and they didn’t reply on any of your messages 

[gligor02]

1 minute ago, mariashtelle1 said:

Don’t do that. Never ever work on orders with partial requirements, fiverr is not made to accommodate that. 
 

Closer to your order deadline reach out to Customer support asking them to cancel your order without affecting your stats as your client didn’t provide all requirements and they didn’t reply on any of your messages 

I always ask for buyers to send me the material they have, so I can check if it is good and enough for me to do a complete job. And I told him couple of times that he doesn't have enough material. But, he simply ignores that fact and made an order anyway... 

[mariashtelle1]

35 minutes ago, gligor02 said:

I always ask for buyers to send me the material they have, so I can check if it is good and enough for me to do a complete job. And I told him couple of times

I know, you wrote that in your first post 😉 

just do what I advised you to do and never deliver partial delivery when you don’t have enough info, that’s a violation. 

[amazon_fba_13]

Produce a doc file with a case study. Show the client how it should be look like and what kind of image needed for what result. 

It would be your proof, if client give you bad review. Also, share it with the fiverr customer support.

 

[mariashtelle1]

1 minute ago, amazon_fba_13 said:

It would be your proof, if client give you bad review.

He can not deliver incomplete work. It’s a violation and he will get a warning for that. 

[gligor02]

Thank you both for your advices. I havhe just requested a cancelation. What will happen if he declines that and continues to request the delivery despite, I am unable to do it. Will I get 1 star for that, or not get a level 1 promotion because if it? I am concerned that order time will expire, and I will get 1 star for not on time delivery, and it is simply not my fault. 

[mariashtelle1]

17 minutes ago, gligor02 said:

What will happen if he declines that and continues to request the delivery despite

So you did exactly the opposite of what I advised? 😉

 

ok, I’ll copy paste it here again just in case 👇

1 hour ago, mariashtelle1 said:

Closer to your order deadline reach out to Customer support asking them to cancel your order without affecting your stats as your client didn’t provide all requirements and they didn’t reply on any of your messages 

Asking to cancel it through a dispute WILL affect your stats no matter what. 

[gligor02]

Looks like I didn't read it well 🙃

This is my 11th order and it's happening to me first time, so I am really confused. I'll write to customer support, thanks for your help. I guess this things happen milions of times for experienced sellers and will happen to me many more times in the future... 

[anisocialmarket]

I dislike clients like this, so irresponsible and have high expectations too! Reach to cs my friend because its not fair working on something with not sufficient requirements! 

[shahadat32]

Message the client and say what you want to done the job

[filipdevaere]

I would contact customer support. 

Many people complain about CS, but in fact they already helped me several times.