What to do if buyers request work that was not in the initial scope of delivery, but they expect it for free because 'it is only a small extra'

[samcaff]

Hi all, I'm just looking for your opinions. Have any of you ever encountered an issue were an offer is accepted, and then the buyer requests additional work during the order, but expects it for free because it is only 'a small extra task'? How do you approach these situations?

I look forward to hearing the responses!

[tanzimul260497]

This often happens with me. However, if the task is small and easy then it is better to do it for free. That's how the client will overwhelmed and might give you some tips or if the client will hire you for the next work/project. Although, if the task is actually not that small then you have to tell the client very politely. Most cases the client understands. 

N.B: This is just my opinion. 

[visualstudios]

You need to outline the scope of the offer very precisely before you start working. Then you can charge for extras if needed.

[vickiespencer]

6 minutes ago, visualstudios said:

You need to outline the scope of the offer very precisely before you start working. T

Yes, otherwise you could end up working for free!

[gina_riley2]

1 hour ago, tanzimul260497 said:

the task is small and easy then it is better to do it for free.

Unfortunately, sometimes you give an inch and the person can take a mile. If they becomes regular client, they will either be reasonable or a nightmare.

The more you give, the more some take.

[tanzimul260497]

38 minutes ago, gina_riley2 said:

Unfortunately, sometimes you give an inch and the person can take a mile. If they becomes regular client, they will either be reasonable or a nightmare.

The more you give, the more some take.

Yes if the task turns out from inch to mile then the seller should discuss the matter with the client. However, It depends on the seller how he/she sees the task.