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Order cancellation


parvez_marketer
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  1. Can I avoid a cancellation’s effect on my Order Completion Rate?
    All cancellations, including those handled by Customer Support, can affect your OCR. On rare occasions (such as fraudulent purchases, buyers ordering by mistake, or the seller not having enough information to start working on an order) cancelation will be handled as to not affect your OCR. If your order is canceled under such circumstances, reach out to Customer Support to investigate the effect of the cancellation on your account.
  2. The above is from the Help Centre.
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Initiate the cancellation if your buyer is willing to cancel the order that is wrongly placed. At first, your Order completion rate will be reduced, but contacting Fiverr customer support will help you fulfill it, and Fiverr CS will ensure it doesn't affect your account stats.

You may also directly ask customer support to cancel the order, but why wait for their response. Just cancel it from your end, and later contact them to fulfill your Order Cancellation Rate.

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