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Forget my phone number and security question.


s_farid
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I have forgotten my security question.That’s why my transaction is not processing .I mean i want to withdraw my fiverr balance to my payoneer card.When i am going to withdraw my balance to payoneer card ,it is showing that i have to set the security question but i have forgot the security question.That’s why I want to reset it

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I have forgotten my security question.That’s why my transaction is not processing .I mean i want to withdraw my fiverr balance to my payoneer card.When i am going to withdraw my balance to payoneer card ,it is showing that i have to set the security question but i have forgot the security question.That’s why I want to reset it

Fiverr recently implemented the phone verification. Did you verify your phone ? You might want to do that first. Other than that you can contact customer support for assistance.

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Hello everyone,

I didnt know when i set this security question and i’m about to make my first withdrawal on fiverr i could not remember the security question on file.

I contacted fiverr support but they are not helping issues at all.

Can someone suggest a way out for me??

Thanks.

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When did you contact Support?

The users here are Sellers/Buyers we don’t have the :tools: to assist you with account security questions and such. Customer Support is the only way. Response time varies, typically up to 48-hours… While you’re waiting try jogging your memory.

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When did you contact Support?

The users here are Sellers/Buyers we don’t have the :tools: to assist you with account security questions and such. Customer Support is the only way. Response time varies, typically up to 48-hours… While you’re waiting try jogging your memory.

Thanks Nika.

I have tried all the possible answers and its been locked.

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Thanks everyone,

I received this via mail after 2-3 days,

Unfortunately, we are unable to assist you with resetting your security question at this time. We are looking into your request with our Trust & Safety Team. However, this may take some time. We will follow up with you when we have further information.

What does this mean?

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Thanks everyone,

I received this via mail after 2-3 days,

Unfortunately, we are unable to assist you with resetting your security question at this time. We are looking into your request with our Trust & Safety Team. However, this may take some time. We will follow up with you when we have further information.

What does this mean?

I think it means that your account is being reviewed by the Trust & Safety team for any potential security problems, and they may even ask you for some IDs to confirm you are who you are before changing the security question.

You must understand, there have been several attempts of hijacking other people’s accounts, even my account was hacked a long time ago and lost money because the hijacker changed all my details including the security question, so make sure you prepare some identification to present them your case.

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Hi @woofy31,

Thanks for the insights. Yes am with my ids, once they are required, i would provide them.

I see that you registered on Fiverr recently. If you haven’t cleaned form data of your browser and if you did not use something like incognito or private mode, the answer to your security question is recoverable.

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I see that you registered on Fiverr recently. If you haven’t cleaned form data of your browser and if you did not use something like incognito or private mode, the answer to your security question is recoverable.

Hi @striderzero, yea i started late march this year.

Unfortunately, i have cleaned my form data.

Thanks for the suggestion.

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  • 1 month later...

The Fiverr Community (aka. the Fiverr users & Forum members) cannot help you with that - we’re not admins, so have no access to Fiverr’s system or internals. You have to contact Customer Support instead, and ask them to help you 😉 But you need to have patience with them giving you a response, so don’t force them to reply quick, and don’t send them multiple messages saying the same things or asking the same thing as that could be flagged.

Also, as far as I remember, the security questions are very-very easy, pertaining to you and your life experiences, and should have an answer that only you know, so I don’t quite understand how one can forget their answer 😕 For example, if I’m asked what my first pet’s name is, I know the answer and cannot ever forget that 🙂

Are you 100% you actually forgot the answer?

Or the answer you know to be true doesn’t work anymore? Because if it’s the latter, then it is most likely a bug, as I’ve seen others saying that they’re answers aren’t working anymore.

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If you have your phone number verified with your Fiverr account there is no need to answer the security question in order to change your password or to change some other privacy/security information on your Fiverr account.

I had the same issue and I contacted customer support as my security question wasn’t working and I wanted to change my password. They told me to delete my cache and cookies and try again, after doing it I was able to change my password using a code I’ve got from a text message.

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  • 1 month later...

They do not ask anything. I am trying again & again but they don’t give me any answer.

I am trying again & again but they don’t give me any answer.

If you ask CS too many times and don’t have patience to receive a reply, they could then ignore the ticket 😦

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I have the same problem. I try most of the time with cs but they don’t give any answer. What can I do now?

Fiverr shows you the question. Usually it’s a question like what is the name of your best friend, or what school did you go to. So usually it’s not possible to forget the answer.

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Fiverr shows you the question. Usually it’s a question like what is the name of your best friend, or what school did you go to. So usually it’s not possible to forget the answer.

So usually it’s not possible to forget the answer.

I said that recently and had sort of an argument with another forum member, who explained that, for security reasons (i.e. your friends knowing the answer to your security question), one might actually insert symbols/characters in the security answer, which kind of defies the purpose of a security answer if it’s not a simple answer for yourself to use (I can only imagine responding to “what is your mother’s maiden name” with “-Al1çia23432” 😃 )

Or there’s something more elaborate going on that we cannot understand or see…

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