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One of the things that I read often is what should the seller do with a negative review. Don't feel hopeless, you are your brand; be proud to stand your ground. Wear that bad review like a badge of honor. 

What matters more is not what the scammer (buyer) wrote but how YOU respond. Here are my tips for you newbies: 

* Only contact customer support if the review contains profanity. There is very little, if any, chance the review will be removed and this will only add to your frustration. 

* Always reply to bad reviews, don't let future buyers only see the scammers point of view. 

* Be professional and factual in your reply, take emotions out. 

* Good grief, don't apologize if you didn't do anything wrong. 🤦🏻‍♀️ I see so many responses with, "I'm sorry you feel that way." Well, don't be sorry for them. 

* Remember, you only get one chance, so write it out. Make sure you are coherent with no spelling or punctuation errors. 

* Make sure your response flows well. Don't use Google translate. I won't have a clue what you are saying. 

Buyers, like me, are more interested in how YOU, the seller responds. 

1. Is the seller professional? Does he use words like, "bro," "dude" or anything along that line? 

2. Does the response make sense? Is he rambling? Is he pointing the finger at the buyer? 

3. How's his or her writing skill? (Poor writing skills, reflects bad on you. You can hire one of your fellow sellers or a friend that is proficient in English to help you, if you're struggling.) 

The is only one way to overcome a bad review is to get good reviews. The only way to get more review is by getting orders. Let the future buyers know that you are a professional. Also, let future scammers know that you won't be pushed around. 

How to Overcome that dreaded 1 ⭐ Review

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