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How to Overcome that dreaded 1 ⭐ Review


gina_riley2
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  • 5 months later...
On 4/19/2022 at 2:59 PM, zakareya09 said:

unfortunately, one buyer give me a one-star rating for miscommunication, Now I can not send buyer requests. Now what I can do?

You can deliver future orders that earn positive reviews, or wait 60 days for that 1-star review to be removed from your 60-day metric. 

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  • 4 weeks later...
  • 6 months later...
33 minutes ago, serhatakgl said:

If someone gives me 1 star will it be reflected immediately? So, in order to get the 1 star given to me by the customer, do I have to give a star rating and approve?

A buyer has 10 days to leave a review on this order. After the buyer leaves feedback, the seller will be prompted to leave a review on the buyer (in order for the buyer's review to be posted immediately to the seller's profile). Once the buyer's review is visible, the seller can respond to the review. Both of the seller's reviews will post immediately.

If the seller chooses not to leave a review of the buyer, the buyer's review will not show up on the seller's profile for 10 days. When it does show up, the seller will not have a chance to respond to the review.

Note: If the buyer leaves a review right at the 10-day deadline, the seller may not be able to leave a review.

Edited by vickieito
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10 hours ago, vickieito said:

If the seller chooses not to leave a review of the buyer, the buyer's review will not show up on the seller's profile for 10 days. When it does show up, the seller will not have a chance to respond to the review.

Are you sure about this? I think you can still respond to the feedback that the customer left on your profile, just not leave a feedback on the customer's profile. I have the feeling that I have missed leaving feedback myself in a few cases over the years, when there was too much going on, but could still leave a response to the feedback I got, when it auto-popped up after the 10 days. 

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1 hour ago, miiila said:

Are you sure about this? I think you can still respond to the feedback that the customer left on your profile, just not leave a feedback on the customer's profile.

This is exactly the same as what @vickieitosaid.

If you are certain that you will receive a negative review, reflect on your own actions and determine what mistakes you might have made.

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On 11/18/2022 at 5:43 AM, miiila said:

Are you sure about this? I think you can still respond to the feedback that the customer left on your profile, just not leave a feedback on the customer's profile. I have the feeling that I have missed leaving feedback myself in a few cases over the years, when there was too much going on, but could still leave a response to the feedback I got, when it auto-popped up after the 10 days. 

 Hi @miiila, You are right (so I stand corrected)! I went back and looked at the ticket I submitted to CS when the 10 days expired. I was shown the buyer's review and was able to respond to the buyer's feedback. What I didn't realize was that Fiverr's system will still ask the seller to leave a buyer's review, even though the 10-day period expired (it will allow you to type in a review but since the 'send' button is grayed out, you can't send it).

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I went back to this order today and it still is showing this view. I can enter in the stars and the text, but can't submit the review since the 'send' button is grayed out. This is weird because this order is 6 months old. You would think this option would disappear after 10 days to avoid confusion.

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Edited by vickieito
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45 minutes ago, vickieito said:

You would think this option would disappear after 10 days to avoid confusion.

Indeed, that would be better, I tend to waste time on trying to leave feedback in vain, when it's been a while since a "10-days-later feedback" suddenly pops up, especially if it's a regular customer who ordered recently, and I think it's a new feedback, while it was one from 10 days ago...

Edited by miiila
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5 hours ago, strategist_ceo said:

This is exactly the same as what @vickieitosaid.

If you are certain that you will receive a negative review, reflect on your own actions and determine what mistakes you might have made.

Not quite. It's not about being certain of receiving a negative review, either, it was just a correction regarding a technicality. Sometimes, I forget to leave feedback, and when the customer's 5*-star feedback automatically pops up, 10 days later, I can not leave feedback for the customer, on their profile pagebut I can leave a response/comment below their feedback on my profile/Gig page.

Generally, yes, sure, reflect and improve, but you can, and should, still reply to a negative review, if you get one, even if it's past that 10-day window, was all.

Edited by miiila
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  • 1 month later...

So I just received this

image.thumb.jpeg.0ec2332834db3762104ceef9d162a8c3.jpeg

The review is from  regular client and he clearly wanted to share a positive review, but due to him checking the work at 1 AM he just closed it with random stars. Obivously this feels very unfair and I can only imagine it affects my ranking. I always go well over what clients ask of me, and obviously this review brought a pretty depressive state because I know reviews are final and if I go to support for this, they would just give me a warning. But it's clearly a mistake, so I have no idea what to do, I replied and stated that it was a mistake, is there anything else I can do guys? Because it feels very demotivating for me...

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Just now, filipdevaere said:

That is not a nice Christmas present.

Yeah, it feels like a slap in the face. Clearly the person just put random stars in there to finish the order, he's a repeat client that never had any issues, if anything he praised me in his other reviews so yeah.. I am quite unhappy to see this, espeically knowing that it will affect my ranking and for what... a random review left at 1 AM. 

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@donnovan86 - This makes me really sad!

10 minutes ago, sunboatrecords said:

And they certainly aren't “random” stars. They had 3 clicks to make, and they all went to 1.

I've actually made that mistake before (but caught it before hitting the submit button). It wasn't three clicks - it was one swoop of the mouse - just "hovering" or swooping over the stars can cause it to change from 5 stars to 1 star pretty quick. And this was at 1 AM for me, too. I gave 5 stars, wrote my review, and moved my mouse out of the way and it changed all the stars when I did that. I was really sleepy so I might have nodded off when I moved my mouse (but I know I didn't make three clicks).

Luckily I was awake enough to notice the error and was able to correct the stars before submitting. If I had submitted it with 1-stars, I would have felt really terrible. It's too bad that buyers who make honest mistakes in their review can't ask for Customer Service to change it without risking damage to the seller. Mistakes do happen and a seller shouldn't be penalized for a buyer's mistake.

@donnovan86 - As a seller, I would  tell my Success Manager what happened and share my screenshots with her. She's usually very helpful (even if the mistake can't be corrected).

For you, the private review (which should be positive) should still weigh more heavily than the public one. I can also see that you just recieved a bunch of 5-star reviews. It's good that you are high-volume. Hopefully that will allow you to bounce back faster from this mistake review!

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