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Fiverr support requests


blazeloid
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Due to very negative work experience, i blocked a buyer after completing their order. The buyer probably turned to fiverr support and the support personnel wants me to resume conversation with the buyer. I have explained myself to support but i really don't want to talk to the buyer anymore. What happens if i do not respond to the support request ? Will the issue remain unresolved ?

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7 hours ago, blazeloid said:

Due to very negative work experience, i blocked a buyer after completing their order.

Part of your journey as growing as a successful freelancer, and in business in general, is being confident enough to politely decline clients in the right way if they aren't a match for you. Sure, you can just go ahead and block them. But taking the 20 seconds to politely inform them that you won't be looking to partner on any further projects saves time for both parties, and they will likely respect you being transparent and honest with them. Even if they don't, you have no obligation to explain yourself further.

Choosing who you work with as a seller is just as important as a buyer choosing a Gig or service they want, and will result in a much, much better experience for you.

8 hours ago, blazeloid said:

The buyer probably turned to fiverr support and the support personnel wants me to resume conversation with the buyer. I have explained myself to support but i really don't want to talk to the buyer anymore. What happens if i do not respond to the support request ? Will the issue remain unresolved ?

The buyer may have a question or issue with the previous order and need to speak to you about it. It's up to you if you speak to the buyer or work with them or not again, but you are inclined to ensure that your previous delivery meets the requirements and there are no issues with it.

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