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Can buyer request for more revisions when the order placed only allows 5 Revisions?


writingcotton
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I have got an order and allowed 5 revisions on it only. The buyer kept bugging me with unnecessary and unreasonable revisions, but did not put in the request earlier. Instead she was asking me to do it through messages. That way she took 7 revisions from me and when I stopped providing any more revisions, she put in the request to keep me in the loop. She had already placed order twice. I just want to ask whether she can place the request more than 5 times or will that be it? I seriously want to get out of this stupid loop.

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So, start charging for the extra revisions that are not part of the offer. If they complain, then point out that you've completed your end of the contract.

https://community.fiverr.com/forums/topic/136314-the-power-of-saying-no/
https://community.fiverr.com/forums/topic/222069-stand-your-ground-setting-boundaries-as-a-seller/
https://community.fiverr.com/forums/topic/145429-the-art-of-saying-no-nicely/
https://community.fiverr.com/forums/topic/202647-guide-how-to-avoid-bad-buyers-and-how-to-deal-with-them-if-you-cant/

I do usually caution, when dealing with revisions, it's a good idea to state or mention it in the redelivery. Something like: "You have now used one of your five free revisions."

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31 minutes ago, imagination7413 said:

So, start charging for the extra revisions that are not part of the offer. If they complain, then point out that you've completed your end of the contract.

https://community.fiverr.com/forums/topic/136314-the-power-of-saying-no/
https://community.fiverr.com/forums/topic/222069-stand-your-ground-setting-boundaries-as-a-seller/
https://community.fiverr.com/forums/topic/145429-the-art-of-saying-no-nicely/
https://community.fiverr.com/forums/topic/202647-guide-how-to-avoid-bad-buyers-and-how-to-deal-with-them-if-you-cant/

I do usually caution, when dealing with revisions, it's a good idea to state or mention it in the redelivery. Something like: "You have now used one of your five free revisions."

I did that, but she open the dispute for cancellation. How to deal with this?

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1 hour ago, writingcotton said:

she open the dispute for cancellation. How to deal with this?

Ah. Chances are the buyer was planning that from the beginning, then. Milk the order for all the work they could get, then cancel. I hate to say it, but it might be better to get into the mindset that this order is a lost cause and you might not get paid. I'm NOT saying not to fight for your due wages, but just to brace for it potentially going badly. That said, I'd recommend immediately contacting Fiverr and state that you do-

Er, I just jumped over to your profile, to check on the wording of your gig. Problem: you guarantee customer satisfaction. That kind of nullifies any revision limitation, as 'customer satisfaction' is now literally a part of the contract that you've promised the Buyer.

I'm sorry, but you're probably not going to get any support from Fiverr for this order. You can try to keep redelivering the completer order, and hope three days pass and result in it auto-completing, but if this Buyer is a awful as this, they can just go straight to CS themselves and say you didn't fulfill your end, and it'd be true.

https://community.fiverr.com/forums/topic/220973-top-5-tips-to-protect-yourself-from-badly-behaved-buyers 

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