How to avoid cancellation??

[asnoor]

I am level one seller. I want to know more about how to avoid order cancellation. Even though you are giving your best to the clients , but still they demand of cancellation. You know fiverr always support buyer, so in this scenario how to avoid cancellation. Thanks

[alexandamedia]

An easy way to avoid cancellation situations is to try and only work with great clients or only take on projects that you are 100% confident you can deliver quality work for. It may be tempting when you see a buyer request or receive a message from a buyer who is willing to pay a large amount for something, but if you know deep down that you can not deliver what they are looking for then it isn't worth it.

For example: I received a message from a buyer looking for logo design. But... they also wanted 3D modelling and animation to be created based on the logo. This is something that I can not do to the standard of quality that I set for myself.

Even though they were willing to pay a good amount I told them I wouldn't be able to do that project. At best it would be a more time consuming and difficult project, at worst the buyer will be unhappy, may cancel and we would have wasted each others time.

[olyasr]

According to my experience, order cancellation is a very rare occurrence. If you do the work well, exactly as agreed with the customer, everything will be fine. In the history of my work at Fiverr, I have only had 4 orders cancelled, and 2 of them were due to my initiative

[olyasr]

Also, if customers are cancelling too often, you may be doing something wrong - try to look at your work from the outside and see what is causing it

[newsmike]

3 hours ago, asnoor said:

You know fiverr always support buyer,

That is incorrect. Sometimes you may have to clarify your case, but they are usually fair.