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Subscription canceling, how to do it


matthewmcclinto
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Hi,  
I am a client,  I have a wonderful relationship with my fivver guy.  he is great,  we do lots of orders and tried subscription.  

However it is not working for us, as we do many order s a month, often the same price. 

But neither of us can cancel it.  Fivver talks about canceling them, but never say how.  its frustration,  please help. 

 

Edited by matthewmcclinto
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https://www.fiverr.com/support/articles/360017584098-Subscriptionsfeature?segment=buyer

  • Can I cancel my subscription?

Yes, you can cancel future orders. Please see more here. 

  • Can sellers cancel subscriptions?

Sellers will be able to cancel future orders up to 10 days prior to the next order starting. 

https://www.fiverr.com/support/articles/360017173498-Subscriptions-feature?segment=seller

  • Your Buyers can cancel upcoming orders in a subscription, however, if an order has already started, the regular cancelation terms apply. 

Notes: In order to protect Buyers from last-minute cancellations, you can only choose to end the subscription 10 days before the renewal date.

It does seem a bit vague and I haven't experienced that myself as I don't do Subscriptions. You can try contacting Customer Support https://www.fiverr.com/support_tickets/new

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