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Buyer got mad at me over a very little thing, and unfournately got frustrated and got in the heat of the moment.. Am I in trouble for this /in the wrong?


andrewbux2
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Hello. I've had my shares of buyers that are a pain or I don't want to work with. I've had some that insulted me for no reasons, but I simply don't care and just move on. But today, this situation was different.

I had a buyer that messaged me about a week ago being intrested in my services. Normally I get these message daily and I don't expect a lot from it, its either I get a order or not. Buyer said she was interested but she said she needed some time to decide if she would buy from me, I get these all the time so I say "no problem no worries take ur time and feel free to message me whenever you like. have a good day!"

So today (when posting this), the buyer messaged me back saying "I made a decision" since I had many people message me at once (about 5-6 people) i responded with "Cool" just that, nothing else, just "cool" like a "okay" as a notice. I didn't really know what to say because I couldn't really think what else to say. I mean okay that is cool you made ur decision?

5 minutes later, I open up the inbox with her. I have a whole paragraph on how unprofessional and how bad of a seller I am and then she proceeds to flex on me on how she has more orders than me while she has 1 review and I have over 60. (not to offend her). The reason why this was a way more different than a typical buyer that will give you pain is because she got offended and then proceeds to insult me over the most little thing.

And unfournately, this is when the bad side of me came out.
I unfournately said "I dont know what I did to offend you, I'm sorry if I did, but I dont understand."

She then keeps on insulting me, so this is when my anger that I normally hide when dealing with customers comes out.

I then tell her on how she is a horrible person and buyer and that I wouldn't work with her in the first place. I also told her "after that i'd never work with you never message me again". i naturally felt bad and upset I became this rude, because this wasn't normal of me. This was just frustration of a customer that just insulted me and it was in the moment.


After that, buyer went on a rant on how she will report me and stuff, and how she will *make sure* to get my account banned and for me to never see the daylight of fiverr again.

Who's in the wrong here? Am i possibly facing a warning/ban if the buyer fulfilled her threat? Am I in the wrong or did i do something wrong? Please let me know down below as I am accepting any feedback. Thanks!

Edited by andrewbux2
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  • andrewbux2 changed the title to Buyer got mad at me over a very little thing, and unfournately got frustrated and got in the heat of the moment.. Am I in trouble for this /in the wrong?
3 minutes ago, andrewbux2 said:

I then tell her on how she is a horrible person and buyer and that I wouldn't work with her in the first place. I also told her "after that i'd never work with you never message me again". i naturally felt bad and upset I became this rude, because this wasn't normal of me. This was just frustration of a customer that just insulted me and it was in the moment.

You should learn your lesson. I also had some heated replies to reviews because I was in the moment, but whenever a buyer insults me or just say something innappropriate, I block them. There are tools you can use here. Plus, as far as I understand here, there was no order. So this was no buyer.. since being a buyer would imply they purchased something from you. Which doesn't seem to be the case.

5 minutes ago, andrewbux2 said:

Who's in the wrong here? Am i possibly facing a warning/ban if the buyer fulfilled her threat?

This is up to customer support. The truth is that you were unprofessional, and saying a person is horrible in the chat might not sit well with them. No one can tell you for sure what will happen. Hopefully she didn't report you. But you should learn your lesson as I said above. Never do this again, just go out of the room or drink some water. You will be amazed at how much it helps de-stress.

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