tips for new sellers Buyer doesn't like my first concept, but would like to pay for more new concepts

[cindysu98]

Hi everyone!

So I have this client that would like to make a new logo for personal branding of her name (She had once use my services for her other brand & really likes my work previously). In my initial premium package, I wrote that I'd make 2 logo concepts + complete branding style guide (packaging, mockups,etc). We were still in the making of the logo concepts, but when I made the concepts to present her I made more than 2 concepts, because there's quiet a lot of elements that she provided in the brief to choose & inspire me. It was completely my own initiative to make more than 2 concepts & I couldn't help but experiment them to see which she likes more. After waiting for her feedbacks, she felt like the concepts are a bit too complex for her & didn't quiet like it, she wanted a more simpler & minimal concepts. But she also said that it was also her mistakes not mentioning that there are certain elements/symbols that she doesn't want to use (even though those elements/symbols are related to her name). However she was really sweet about it & wanted to pay me more for addition concepts for your time. I'm a bit conflicted about it because it felt like it's my responsibility if she didn't like it & improve them by making a new concepts for her, but at the same time she also said it's her mistake not providing some info which she didn't want to use (even though it is related to her name)😂

Do I just accept that she wanted to pay more for addition concepts & my time, or do I just offer to her that it's fine not to pay more & I can just make a new concepts that's much simpler & that she likes ?

[rachelbostwick]

Take the money. For her it's a sign of respect for your time. Then put your heart into the work to show you respect her too. 

[graphicz0716]

Accept the money and make sure that you give your best too.

[cindysu98]

On 9/16/2021 at 3:36 PM, rachelbostwick said:

Take the money. For her it's a sign of respect for your time. Then put your heart into the work to show you respect her too. 

Thanks for the input rachel ! will do, I really appreciate that she offered & respect the time we designer took :-)

[cindysu98]

On 9/16/2021 at 9:58 PM, graphicz0716 said:

Accept the money and make sure that you give your best too.

will do! Thanks for the input buddy :-)