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Order without my consent !!!


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I provide Amazon FBA online arbitrage service on fiverr.

A buyer placed an order without any communication and requirement of the delivery. Moreover he selected a package of one day delivery. 

Despite of all this miscommunication, i start working as i have to delivery the work in 24hrs. After delivering the work, now he is asking for revision. He is demanding Private label product research which is not my expertise nor i provide this service. 

After all this, he is also not replying back. I don't know what to do. I need some suggestions regarding order cancellation. Thanks

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10 minutes ago, skifidesigns said:

stay same like that for 3 days, the order will be automatically marked as completed

No, if it's under revision it will not be - and dragging out a revision is never a good idea (especially not without communicating.)

43 minutes ago, osamahasan569 said:

After all this, he is also not replying back. I don't know what to do. I need some suggestions regarding order cancellation. Thanks

 

Could you write a ticket to CS - if they ordered something that's really quite different from what you offer, you might be able to cancel without hurting your stats (however, I genuinely would wait a little and ask for information on what they want exactly, as it does look like some sort of a communication issue. If you absolutely can't do what they've asked for, then yeah, write to CS (or just send through a cancellation, but that would hurt your stats.) 

(also, if you got 0 info on what they wanted, how could you deliver? Did they send through something vague or did you just deliver what you thought they wanted maybe?)

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As katakatica pointed out, if what they requested and what you are offering (and you state you offer in your gig description) are very different services, a cancellation should not heavily influence yoir metrics (if done by CS after you contact and explain them the mixup). 

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