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The "Unavailable" feature is just stupid. Please fix it, or bring the "Out of office" feature back.


tareksharaf
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I need to stop my Gigs from showing up on the search. All Sellers do when they're overwhelmed with too many Orders, or when they're busy for any other reason.

So, I tried the "Unavailable" feature. The result ... complete frustration.

First, let me explain what this feature did:

1- It stopped my Gigs from showing on up on the search, which is what I wanted (Good).

2- Listen to this, I sent a Custom Offer to one of my regular clients but he couldn't accept it. Why? The following message showed up to him, "This Seller is Unavailable and isn't accepting any Orders at the moment". Even though I (The Seller) am the one who sent the Custom Offer. (Well, it's an understandable bug. They just blocked all Orders without making an exception for Custom Offers.)

3- Here, the comedy begins. I found out that I can normally send messages on the chat but I can't receive them. And when I say can't, I mean that Fiverr automatically deletes messages sent to me by Buyers. (Absurd)

So, when a Buyer sends me a message, he faces no problems. But once he closes the chat and reopens it, he won't find the messages he just sent. The problem is that most Buyers won't reopen the chat and will assume that I'm ignoring them.

Think about it, what would my clients think when they text me and get no response, without noticing that I didn't receive their messages?!

 

- And here is another comedic part. When I was setting my account as "Unavailable", there was a checkbox stating, "Enable new Buyers on Fiverr to contact me".

It doesn't make any sense, how can new Buyers contact me while they even can't find my Gigs in the search?
Isn't hiding Gigs from the search the purpose of being Unavailable?

 

As frustrated as I was, I came to the forums to look for a solution. Only to find several topics posted under different sections (Fiverr Questions/Report Bugs/Suggestion) having the same problem that I'm facing.

Here is some of them,

 

Before, there was a feature called "Out of office". When we activated it, our Gigs no longer appeared to Buyers while we could use all of Fiverr's features. WE COULD USE THE CHAT NORMALLY, and we could send Custom Offers to only receive the Orders that we could (or want to) complete.

But now all we have is the stupid "Unavailable" feature.

To summarize, the "Unavailable" feature is useless. We need a feature that hides our Gigs while allowing us to keep our regular clients and receive messages from them.

Edited by tareksharaf
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  • 2 months later...
On 11/26/2021 at 7:22 AM, success9188 said:

I want to contact sellers who set themselves unavailable.

Do those sellers want you to contact them while they're busy with other orders?

On 11/26/2021 at 7:22 AM, success9188 said:

I can not make reservation after the busy time.

Do the sellers you wish to contact want you to make reservations?

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I use Unavailable quite often.

I encountered issue #2. Because I knew of this 🐛 when I send the custom offer, I ask the buyer to inform me if they can not accept it. If they can't, I merely set myself as available for the minutes it takes them to receive, and then I make myself unavailable again. It is a pain, but it works.

As for issue #3, I have never encountered that. I get many regular buyers who contact me via the inbox while I am unavailable. We carry on messaging one another without any issues.

 

 

 

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  • 7 months later...
On 11/29/2021 at 4:55 AM, vickiespencer said:

I use Unavailable quite often.

I encountered issue #2. Because I knew of this 🐛 when I send the custom offer, I ask the buyer to inform me if they can not accept it. If they can't, I merely set myself as available for the minutes it takes them to receive, and then I make myself unavailable again. It is a pain, but it works.

As for issue #3, I have never encountered that. I get many regular buyers who contact me via the inbox while I am unavailable. We carry on messaging one another without any issues.

 

 

 

HI! I want to ask if I am unavailable during the period time of an order before my unavailability, does the due date remaining still going?

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  • 2 weeks later...

I just joined Fiverr and wanted to give my input as a potential client for designers. I'm part of a tech company that occasionally requires updates and created of images that we use for the UI of our instruments. I recently opened up a project because we needed a screen edited for a firmware update on one of our units. 

Speaking from the standpoint of trying to communicate information to a designer, I do not like this feature. I find it cumbersome and time consuming. I was attempting to simply send some follow up specifications to a potential designer so they could review when they have time. I'm unable to send anything because they're unavailable. I can't even communicate with them and have no sense of when they're going to be back. 

That means I have to constantly check back to see if they are available. Speaking from the position of someone who runs projects with a team of over a dozen people, I do not have time to constantly check wait on it. Unfortunately for the designers, they've the potential to miss out on big opportunities for projects simply because of this feature. My projects are often time sensitive. 

Just my opinion from a new user and outside observer. I'm going to wait to see how this project plays out but if I keep running into the issue of not being able to communicate information, I'm not going to use Fiverr. 

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