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Can any one help me to understand the Delivered on time & Order completion rates?


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Delivered on time is technically what it is.......... The orders you delivered on time. If you deliver an order late then that rating will go down. 

They are all based on your performance on your last 60 days.

Order completion rate


How is order completion calculated?

The Order Completion formula is the rate/percentage of the completed orders out of all of the orders placed from your buyers, where the last update (cancellation/completion) was in the past 60 days.

Note: There has been a recent update to order calculation. Previously, the formula included the lifetime history of orders, whereas, with this update, it refreshes in real-time, and only factors in the last 60 days of your account’s activity.


Why is my order completion rate important?

Keeping a strong Order Completion rate is important because completing as many orders as possible is the way to gain revenue, build relationships with buyers, and grow your business. It is one way for you to track the quality of the service you’re providing on Fiverr, and can also be a factor that influences your Gig’s position in search rankings.

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Once you have successfully finished working on an order, the next step is to deliver it to your buyer.

As soon as the buyer accepts your delivery, it will be marked as completed. However, if the buyer takes no action (neither accepts nor rejects your order), the order will automatically be marked as completed three days after the delivery's due date.

Note: Delivering an order is the final part of a service offered to the buyer. Work samples, drafts, or incomplete work should not be sent as a delivery. The completed order will then be processed for payment.


What's The Difference Between Response Time And Response Rate?

Response Rate is the percentage of first responses to new messages that a seller sends within 24 hours. Response Time is the average amount of time in hours that it takes for a seller to respond to a new message in their inbox.  Response Time measures all responses to messages received in the seller's inbox. 


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