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Inbox Response dropping...Why?
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Question
therussmorris
hi there! I'm just about 2 months in to selling properly on Fiverr, and I'm just nearly hitting the threshold to move up from a new seller...however, looking at my stats, my 'inbox response rate' has now dropped to 89%, which is BELOW the required 90% for 'levelling up'. This is a) slightly annoying, given my next review date is in a week and b) slightly confusing, because I'm not NOT responding to people.
Every message I get from a buyer or potential buyer, I've responded to. I've never left a message without sending at least one message. Obviously there are times when a conversation is left with their last message, but it doesn't require a response...surely that doesn't count towards my rate? There's no reason for me to saying anything back to a 'thanks' from a buyer?
My inbox response time is currently set at under an hour, so I'm doing good there.
What ACTUALLY affects the inbox response rate, and how can I make sure it's back above 90% for my upcoming review?
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