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Buyer Can't accept the CUSTOM OFFER. What's solution?



I'm a Seller and deal with my client about our project, But when I created CUSTOM OFFER. Then He didn't able to accept my Custom offer.
Then He sent a Screenshot. 
Please give me a Solution..

According his Screenshot-----

''A purchase attempt on your visa card ending in 1695 was declined at FiverrEU Nicosia CY on 09/07/2021. 13:30:32

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