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how does fiverr refund works??


madeinjay
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My order was canceled so I had to refund my balance from Fiverr to my original account, and I requested a refund at Fiverr. 
Yet my money from Fiverr balance is gone but hasn't appear on my Card history. 
and I didn't get any respond from customer services either, so I was wondering if it's supposed to be gone from my Fiverr balance after I submitted refund request? or not!! 

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Perhaps its still in the process of going back to your bank? How long has it been since you reached out to Customer Support? Sometimes they may take a while to respond. You can also ask for an update if ever you feel its taking too long. I've never had an experience wherein they don't reply.

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1 minute ago, theratypist said:

Perhaps its still in the process of going back to your bank? How long has it been since you reached out to Customer Support? Sometimes they may take a while to respond. You can also ask for an update if ever you feel its taking too long. I've never had an experience wherein they don't reply.

hey thx for the reply!! it has been 1days ever since i asked for refund to my bank, but i still haven't received respond from customer support!! 

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2 minutes ago, theratypist said:

Perhaps its still in the process of going back to your bank? How long has it been since you reached out to Customer Support? Sometimes they may take a while to respond. You can also ask for an update if ever you feel its taking too long. I've never had an experience wherein they don't reply.

and also what I'm wondering is that do they process this without responding to me?? I'm really confused about what's going on. But hopefully i get my money to my bank..

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2 minutes ago, madeinjay said:

and also what I'm wondering is that do they process this without responding to me?? I'm really confused about what's going on. But hopefully i get my money to my bank..

Good point.. If ever they don't respond to you after 48 hours, you can update the ticket/email you sent them and ask a kind follow up regarding the situation.. Don't worry, Customer Support will be able to look into it and will have an explanation what happened. 

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Contact Customer Support and ask them to send your funds back to your payment provider. Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on Fiverr.

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1 minute ago, ratan_bairagir said:

 

Contact Customer Support and ask them to send your funds back to your payment provider. Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on Fiverr.

oh yeah i checked and asked them yesterday for refund my money to my card, the funds from my Fiverr balance is gone but I didn't get any response from CS and don't see anything on my card history

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Just now, ratan_bairagir said:

Usually, credit card refunds are completed within 7 to 10 days of the request being processed by Customer Support. However, in extreme cases, it can take up to two weeks. You don't worry.

thx! that makes me less worry, but what I'm wondering is that i haven't received respond from Customer Support, do you know why? 
because i don't think they just take my money from my account without responding it!@

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1 minute ago, madeinjay said:

thx! that makes me less worry, but what I'm wondering is that i haven't received respond from Customer Support, do you know why? 
because i don't think they just take my money from my account without responding it!@

It is not a problem. They are reply 24 hours. It may be more than 72 Horus sometimes.

That I know How much money already gone Fiverr through. You will get back your money 100%.

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