Which one is better order cancellation or Negative Review?

[shopify_expertj]

Which one is better?

[jonbaas]

Try to avoid both. Both things will hurt your seller metrics.

[shopify_expertj]

1 minute ago, jonbaas said:

Try to avoid both. Both things will hurt your seller metrics.

Thanks for your valuable opinion.

[srrakesh]

try avoid both. my personal opinion is Order Cancellation is better than negative reviews

[shopify_expertj]

2 minutes ago, srrakesh said:

try avoid both. my personal opinion is Order Cancellation is better than negative reviews

Thanks for sharing your mind.

[saadvfx]

Order Cancelation may affect stats but not for very long time but a Negative feedback stays with your account as long as it here.

So Mutual Cancelation is a better option but try avoiding them both.

[shopify_expertj]

4 minutes ago, saadvfx said:

Order Cancelation may affect stats but not for very long time but a Negative feedback stays with your account as long as it here.

So Mutual Cancelation is a better option but try avoiding them both.

Thanks for your Quote.

[sahildesign1]

Avoiding both is better and try to sought matter with Buyer but in worst case Cancellation is better than a bad review as review will show on your Profile always while Cancellation effect cannot be seen after 60 days.

[doris54]

better cancellation

[smashradio]

None of them. It depends, too: have you had a cancellation in the last couple of months? The review might hurt less. Had a couple of negative reviews? The cancellation might hurt less. 

[re_skiptrace]

It is important that before take  any order from buyer much thicking first. I will do it perfectly or not but anybody must be go to concel the order due to buyer problem then will take the support fiverr team. So fiverr team when cancell the order it will not be nagetive mark on the profile. Thanks.

[shopify_expertj]

5 hours ago, roy_shopify_pro said:

Order cancelation

Thanks for your opinion.

[shopify_expertj]

41 minutes ago, sahildesign1 said:

Avoiding both is better and try to sought matter with Buyer but in worst case Cancellation is better than a bad review as review will show on your Profile always while Cancellation effect cannot be seen after 60 days.

thanks for your word.

[shopify_expertj]

12 minutes ago, re_skiptrace said:

It is important that before take  any order from buyer much thicking first. I will do it perfectly or not but anybody must be go to concel the order due to buyer problem then will take the support fiverr team. So fiverr team when cancell the order it will not be nagetive mark on the profile. Thanks.

Thank you for your opinion.

[jobbarjony]

Both. But yes Order cancellations is better then Negative review.

[elle_and_co]

'which one is better'?????

Before you talk about "better", there must be two goods, Mate.

none of the two is good tbh.

However, they say between two bad things, you must be able to pick one.

so....i would pick cancellation. 

[shopify_expertj]

5 minutes ago, jobbarjony said:

Both. But yes Order cancellations is better then Negative review.

Thanks

[daviddavidpro]

11 hours ago, saadvfx said:

Order Cancelation may affect stats but not for very long time but a Negative feedback stays with your account as long as it here.

So Mutual Cancelation is a better option but try avoiding them both.

Why communication is very key so none of those won't have to happen 

[shopify_expertj]

1 minute ago, elle_and_co said:

'which one is better'?????

Before you talk about "better", there must be two goods, Mate.

none of the two is good tbh.

However, they say between two bad things, you must be able to pick one.

so....i would pick cancellation. 

Alright thanks. Well said

[shopify_expertj]

Just now, daviddavidpro said:

Why communication is very key so none of those won't have to happen 

Alright thanks

[newsmike]

41 minutes ago, smashradio said:

None of them. It depends, too: have you had a cancellation in the last couple of months? The review might hurt less. Had a couple of negative reviews? The cancellation might hurt less. 

Agree Mr. Smash. So many, cowardly, willing to work for free to avoid a bad review, as opposed to defending their work, and their right to be paid. At least they self identify, so we know who to order from, then shake a stick at in order to get free stuff. 

[theratypist]

I have one negative review from a buyer from when I first started here who expected me to do the whole order again with a different direction and considered it as a "revision", unwilling to purchase a new gig. Thankfully I've not gotten any terrible buyers like that since then 😖 ... 

[smashradio]

5 minutes ago, newsmike said:

Agree Mr. Smash. So many, cowardly, willing to work for free to avoid a bad review, as opposed to defending their work, and their right to be paid. At least they self identify, so we know who to order from, then shake a stick at in order to get free stuff. 

Indeed. I think I touched on this before, but I find that offering a cancellation if the buyer isn't happy with a delivery, is good customer support, akin to what you'd expect from a shop or any other business where you bought something that didn't live up to expectations or is flawed.

It's a shame that it's not possible for a cancelled order to get a review, because the buyer might be thankful for the option/willingness to cancel if needed. 

Working for free to avoid bad reviews is a stupid thing to do. I have a single one-star review because I stood my ground, and I don't regret it for a second. 

[abusaeed7171]

Order cancel

[shopify_expertj]

25 minutes ago, theratypist said:

I have one negative review from a buyer from when I first started here who expected me to do the whole order again with a different direction and considered it as a "revision", unwilling to purchase a new gig. Thankfully I've not gotten any terrible buyers like that since then 😖 ... 

Good luck dear.