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Question I have 11 sales in one month and excellent rating , how come I am not at level 1?

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From the Terms of Service:

Levels are updated periodically by an automated system.

The seller’s rating is calculated based on a number of factors, including feedback received from buyers, amount of orders, cancelled orders, and late deliveries.

You can contact customer support and ask that your account be considered for Level 1 status.

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