Customer service for your Fiverr account

[ornedanielle]

Hello everyone,

I hope you are doing well. I am starting to think that maybe the customer service in my account is not too good. How do you react and respond when a buyer contacts you about a project he has?

 

As for me, I always answer their question in a timely and professional manner.

But, I don't rush saying "Can I send the offer?" first because I don't like pressuring people. Is it bad if I wait for them to ask even if we already discussed the project and agree on a price?

How is your customer service? Are you warm with them?

Once someone told me I like to argue and fight just because his work wanted WhatsApp communication, and I did not want external communication. At this time I did not know Fiverr could allow this if it was mandatory for the work and the order was placed.