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My girlfriend’s profila got temporary disabled


smarkovic92
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Hi! My girlfriend and me opened profiles 4 moths ago. We have been offering Photo and video modeling since her profile got temporary disabled. We do not know the reason, we didnt get any warning from fiverr. How can we restore here profile? 

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You are not allowed to have two accounts. You are not allowed to use two different accounts on the same IP.

If you live together and share the same IP, you can't have two accounts selling the same thing. 

So in Fiverr's eyes, they clearly think you created 2 accounts, which is against the rules. Not only that, but even if they would allow it since you are 2 different persons (provided you talked with them before creating her account), you are not allowed to both sell the same stuff via 2 different account. It's considered abuse, as per Fiverr's terms of service.

 

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This may help you. Keep in mind customer support will not be able to restore the account. If it is temporary disabled she needs to wait until the designated team review the case and it can take up to 90 days for that 👇🏻
 

https://www.fiverr.com/support/articles/360014585217-Why-was-my-account-disabled

Edited by ligiacarvalho
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2 hours ago, donnovan86 said:

You are not allowed to have two accounts. You are not allowed to use two different accounts on the same IP.

If you live together and share the same IP, you can't have two accounts selling the same thing. 

So in Fiverr's eyes, they clearly think you created 2 accounts, which is against the rules. Not only that, but even if they would allow it since you are 2 different persons (provided you talked with them before creating her account), you are not allowed to both sell the same stuff via 2 different account. It's considered abuse, as per Fiverr's terms of service.

 

That makes sense, we didn’t know that about the IP. We created two different accounts in the same day on the same IP, because we live together. But she was working more than me. We will contact support definately, because she need to continue the work. Because she has 2 buyers that waiting the order with the product already delivered in our adress. What do you suggest? 

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Posted (edited)

Yes, they said that it was temporary disabled. She was working on the fiverr regularily,  we will contact support but she have two orders to complete, she already recieved product from the buyers.

Edited by smarkovic92
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