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Buyer shared personal information


ysr007
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Hello, 

I have an issue with my one order. One buyer ordered a gig after asking sample work. Than after placing the order she directly shared her contact number on the order page and forcing me to contact her for project discussion. I have reported that message and also request CS to cancel the order by sharing screenshot. 

What to do now? 

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3 hours ago, ysr007 said:

Hello, 

I have an issue with my one order. One buyer ordered a gig after asking sample work. Than after placing the order she directly shared her contact number on the order page and forcing me to contact her for project discussion. I have reported that message and also request CS to cancel the order by sharing screenshot. 

What to do now? 

contact support center, they are so helpful 

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Simply reply your client with the reference of Fiverr TOS that you can not contact outside.

If he really don't want to continue without contacting outside, reach fiverr support by explaining the situation and ask for a guideline and also you can ask fiverr to cancel the order by support team if there is nothing fiverr can help you with this.

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