macxb1 Posted May 8, 2014 Posted May 8, 2014 This buyer received the completed work then complained that it was not up to standard then cancelled without complaint. If he is a genuine buyer then no problem, but just keep a look out for fragglesrock to see if he does it more times!Sheriff’s Note: Calling out users is not allowed
sassygirl23 Posted June 23, 2014 Posted June 23, 2014 Exactly, if you delivered a quality product and there was no complaint, do not accept the cancellation.
aladdindev Posted June 25, 2014 Posted June 25, 2014 I’ve got 6 bad reviews from the same buyer for the same project at the same time:A cheap scammer, He told me to give him his money back or he’ll let the reviews.he made at first separated gigs and told me to do the project so I get good 6 rates.I gave him all what he need, a 100% working project.He wrote some lies in the reviews,I’m a 100% rating Saller and I give always Profissional works.I tried to contact him and he keeps ignoring me,I’ve contacted the CS many times and they always say That they’ll not remove the Reviews till I get his consent. even that I have refund him 😦I don’t understand; Is the work of CS agents is reading messages and say "unfortunately we can’t ?"my orders decrease 95% after.I’m really not happy with Fiverr rating rules. and I think it’s time to take a decision leave it.
mr_jamie_hord Posted June 26, 2014 Posted June 26, 2014 When I had a Flow Chart gig (it’s canceled now) I had a user order a flow chart from and then ask me to “fix it” and after I basically make the flow chart about 15-20 times (they was all different then the first one) I stopped doing it they complained on the feedback that I was unable to do the job. In my opinion I believe they was selling the flow charts and was just trying to use me as supplier of unlimited charts for $5
bestinmarket Posted June 26, 2014 Posted June 26, 2014 Reply to @aladdindev: I don’t know how you contacted Customer Support? You should always send the screen shots of your conversation where you think buyer is threatening for bad reviews. It happened to me a couple of times, I contacted Customer Support and they immediately removed those negative reviews.Also as @bachas85 mentioned that discussion thread. No need to accept cancellation of offer refund if you are not at fault and delivered what promised / agreed.Here is the link , read your rights here;bachas85 said: http://forum.fiverr.com/discussion/27417/buyers-asking-for-re-do039s-or-cancellations-stop-and-read-this-first-#Item_87
aladdindev Posted June 26, 2014 Posted June 26, 2014 Reply to @bestinmarket: Thank you very much, Today the reviews are reomoved. I tried with another CS agent, he helped me and remove the reviews. but the other agent didn’t helped me at all and always says no.
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