Order cancelled by Fiverr customer support as soon as order started!

[teramangala]

Hi,

I had an order this morning, as soon as the buyer filled the order requirements, the order started, and was immediately cancelled by Fiver customer support...

Was the payment cancelled by the buyer or do you know some reasons for this?

 

[ridwansugi]

Hi there..

It seems that your buyer cancelled the order.

Maybe your buyer ordered by mistake. and He didn't want to harm your gig performance.

Is your order completion rate decrease?

 

 

[theratypist]

23 minutes ago, teramangala said:

Was the payment cancelled by the buyer or do you know some reasons for this?

Are you able to visit the said persons profile? If not, likely they did a chargeback with the bank.

If you are able to, the buyer must've asked Customer Support to cancel it.

[teramangala]

25 minutes ago, ridwansugi said:

Hi there..

It seems that your buyer cancelled the order.

Maybe your buyer ordered by mistake. and He didn't want to harm your gig performance.

Is your order completion rate decrease?

 

 

Thanks for your response.

I don't think the buyer ordered by mistake, as the order requirements where all perfectly filled...

The order completion rate did not decrease...

[teramangala]

19 minutes ago, theratypist said:

Are you able to visit the said persons profile? If not, likely they did a chargeback with the bank.

If you are able to, the buyer must've asked Customer Support to cancel it.

Thanks you for your response.

The buyer profile is still active, yes. It's a "Fiverr Business client"

So, the buyer changed his mind after ordering, paying and filling the requirements? So strange, but it's not bad, it must be a complicated customer!

[mariashtelle1]

I don’t think it was a chargeback. When it’s a chargeback you will see “order cancelled by buyer”. And in your case it says customer support 

[teramangala]

I didn't even have time to say "hello, can I help you?" to the buyer😁. But I wonder if I should send him a message to find out what happened ...

I said "him" but given the name it must be "her" 🤣

[theratypist]

18 minutes ago, teramangala said:

The buyer profile is still active, yes. It's a "Fiverr Business client"

Ahh yes.. I think they have much quicker access to Customer Support. So it must have been acted on quickly.

[ridwansugi]

1 hour ago, teramangala said:

Thanks for your response.

I don't think the buyer ordered by mistake, as the order requirements where all perfectly filled...

The order completion rate did not decrease...

Hi there..,

I think you got a good buyer here.

Sometimes.., Buyer can change their mind.., or maybe they got a better alternative.

So.., they didn't want to harm your gig performance, so they contact CS and ask to cancel this order.

[teramangala]

1 minute ago, ridwansugi said:

Hi there..,

I think you got a good buyer here.

Sometimes.., Buyer can change their mind.., or maybe they got a better alternative.

So.., they didn't want to harm your gig performance, so they contact CS and ask to cancel this order.

Yes, perhaps.