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Order cancelled by Fiverr customer support as soon as order started!


teramangala
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23 minutes ago, teramangala said:

Was the payment cancelled by the buyer or do you know some reasons for this?

Are you able to visit the said persons profile? If not, likely they did a chargeback with the bank.

If you are able to, the buyer must've asked Customer Support to cancel it.

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25 minutes ago, ridwansugi said:

Hi there..

It seems that your buyer cancelled the order.

Maybe your buyer ordered by mistake. and He didn't want to harm your gig performance.

Is your order completion rate decrease?

 

 

Thanks for your response.

I don't think the buyer ordered by mistake, as the order requirements where all perfectly filled...

The order completion rate did not decrease...

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19 minutes ago, theratypist said:

Are you able to visit the said persons profile? If not, likely they did a chargeback with the bank.

If you are able to, the buyer must've asked Customer Support to cancel it.

Thanks you for your response.

The buyer profile is still active, yes. It's a "Fiverr Business client"

So, the buyer changed his mind after ordering, paying and filling the requirements? So strange, but it's not bad, it must be a complicated customer!

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1 hour ago, teramangala said:

Thanks for your response.

I don't think the buyer ordered by mistake, as the order requirements where all perfectly filled...

The order completion rate did not decrease...

Hi there..,

I think you got a good buyer here.

Sometimes.., Buyer can change their mind.., or maybe they got a better alternative.

So.., they didn't want to harm your gig performance, so they contact CS and ask to cancel this order.

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1 minute ago, ridwansugi said:

Hi there..,

I think you got a good buyer here.

Sometimes.., Buyer can change their mind.., or maybe they got a better alternative.

So.., they didn't want to harm your gig performance, so they contact CS and ask to cancel this order.

Yes, perhaps.

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