Jump to content

The secret to getting more sales quickly


Recommended Posts

15 hours ago, smashradio said:

Fiverr has two very different review systems. One is open to the public, and you know this as the star rating. It's the feedback you get to read and respond to. 

The other is the hidden, "secret" review that your buyers leave after completing an order. This secret feedback can make a lot of difference. Through Fiverr Plus, I got some insight into this with my Success Manager. 

I think I read somewhere in the forums about these two types of buyer reviews, but I did not know that the "secret" review has that much influence on ranking. All of this information is very helpful, thank you! We just have to do the best we can and let fiverr take care of the rest.

  • Like 10
Link to comment
Share on other sites

16 hours ago, smashradio said:

but I'm sharing this with you because I'm sick and tired of reading all the bad advice on the forum

Didn’t we sign T&Cs that we wouldn’t share any information that we learned from seller plus  publicly? 🤔🙈 

  • Like 8
  • Up 1
Link to comment
Share on other sites

3 minutes ago, mariashtelle1 said:

Didn’t we sign T&Cs that we wouldn’t share any information that we learned from seller plus  publicly? 🤔🙈 

This isn't really a "secret", and I actually posted about it before, too, long before Seller Plus was a thing. I pointed out that I had a suspicion about this. As I understood the terms, it was But it was nice to get it confirmed. At any rate, this is in many ways a great promotion of Seller Plus, more than "revealing secrets"

I believe this is the part you're referring to: 

  • All consultation and education shared in the course of the Seller Plus Program by the Seller Success Manager is personalized for a specific Seller in a specific time frame; please avoid sharing any information you receive from the Seller Success Manager with others nor relying solely on this information.

As I understood that, the information received is tailored to you, meaning it doesn't nessasarily apply to others. But that secret reviews is an important ranking factor isn't really a "secret", even though many sellers never give it a second thought (or they might not know it excists at all). 

If giving advice to make your buyers happy in order to get better feedback is exclusive knowledge to Seller Plus (which it isn't; it's general advice to improve your feedback) then Fiverr Plus is really just giving out knowledge we already had. 

  • Like 4
  • Congrats! 1
  • Up 1
  • Thanks 1
Link to comment
Share on other sites

It really is tiresome to hear about this. Secrets, I don't understand why Fiverr is letting all these people make extra money off of their platform and I am talking about the ones that advertise about knowing the Fiverr System and how it works. Why doesn't Fiverr just charge and tell all of us what they want and expect us to do for them, instead of other people making $50 or $100 dollars off of Fiverr Sellers each month? I do my best to give the buyers what they want and I even record extra words sometimes. I work a full time job and it is a struggle. I would love to work on Fiverr full time, but I have to pay bills and not knowing if I would have enough income each month is scary to say the least. I like this platform or I would not be on it. Fiverr could make a lot of extra money just doing this each month. 

  • Like 8
  • Sad 1
Link to comment
Share on other sites

17 hours ago, smashradio said:

 

As a Top Rated Seller, I get a fair amount of orders in a day. But no matter if you're a new seller, level 1, level 2 or even a TRS, mastering the Fiverr algorithm is key to your success. 

I've had the chance to join the Seller Plus program here on Fiverr, and by doing so, I got a few of my suspicions confirmed about ranking on Fiverr. 

The information was no surprise at all, but I'm sharing this with you because I'm sick and tired of reading all the bad advice on the forum (like staying online 24/7 and spamming social media). 

So what's the secret to getting more sales quickly? 

Make your buyers happy!

Yes, it's that "easy". 

Ok, let me explain: 

Fiverr has two very different review systems. One is open to the public, and you know this as the star rating. It's the feedback you get to read and respond to. 

The other is the hidden, "secret" review that your buyers leave after completing an order. This secret feedback can make a lot of difference. Through Fiverr Plus, I got some insight into this with my Success Manager. 

I was told that my "secret" feedback had been very positive and even improved in the past few months. 

This isn't by accident. 

I've always tried to over-deliver a bit on most orders, like giving an extra take for voice-overs or giving recommendations on top of my translations etc. 

This summer, I've decided to up my game even more. 

Maybe I'll do some tedious editing that the client didn't include in their order, like syncing to a 1-minute video (something that I usually charge for), or just improving their script for free without them having to ask for it. 

Small things that take me 5 minutes but can make all the difference for the client. 

And guess what: I nearly doubled my revenue in the past month, too! And in August, I'm beating my record again, after hitting record revenue in July. 

Satisfaction up, orders up. 

I wasn't aware that my buyer satisfaction wasn't as good as possible until my chat with the success manager. I did receive a lot of five-star reviews, after all. 

But when your buyer is told to leave feedback that you'll never see, they tend to be more honest. Perhaps a bit more demanding.

If the buyer just got the wow-factor handed to them, they are way more likely to give you positive, secret feedback. 

You need to deliver high-quality work for this to be effective. A buyer won't leave a positive review and secret feedback if you send them two crappy logos instead of one. 

But by knowing how important this secret feedback is to your ranking, to what badges you're getting, you can up your game and see real improvement to your business here on Fiverr!

Obviously, making your buyers happy is also important to get repeat clients, which is another important thing Fiverr has begun to focus on a lot lately. 

So stop doing the same old thing. Stop being online 24/7. Stop spamming social media. And start making your buyers happy, every single time! All it takes is hard work, dedication, and talent. 

Ok, so it's not as "easy" as I said at the beginning. Surprise, surprise, it does take actual hard work to succeed! So get your working hat on, and make your buyers happy! 

 

 

thanks for shareing, it's improve my activities.

  • Like 1
Link to comment
Share on other sites

17 hours ago, smashradio said:

 

As a Top Rated Seller, I get a fair amount of orders in a day. But no matter if you're a new seller, level 1, level 2 or even a TRS, mastering the Fiverr algorithm is key to your success. 

I've had the chance to join the Seller Plus program here on Fiverr, and by doing so, I got a few of my suspicions confirmed about ranking on Fiverr. 

The information was no surprise at all, but I'm sharing this with you because I'm sick and tired of reading all the bad advice on the forum (like staying online 24/7 and spamming social media). 

So what's the secret to getting more sales quickly? 

Make your buyers happy!

Yes, it's that "easy". 

Ok, let me explain: 

Fiverr has two very different review systems. One is open to the public, and you know this as the star rating. It's the feedback you get to read and respond to. 

The other is the hidden, "secret" review that your buyers leave after completing an order. This secret feedback can make a lot of difference. Through Fiverr Plus, I got some insight into this with my Success Manager. 

I was told that my "secret" feedback had been very positive and even improved in the past few months. 

This isn't by accident. 

I've always tried to over-deliver a bit on most orders, like giving an extra take for voice-overs or giving recommendations on top of my translations etc. 

This summer, I've decided to up my game even more. 

Maybe I'll do some tedious editing that the client didn't include in their order, like syncing to a 1-minute video (something that I usually charge for), or just improving their script for free without them having to ask for it. 

Small things that take me 5 minutes but can make all the difference for the client. 

And guess what: I nearly doubled my revenue in the past month, too! And in August, I'm beating my record again, after hitting record revenue in July. 

Satisfaction up, orders up. 

I wasn't aware that my buyer satisfaction wasn't as good as possible until my chat with the success manager. I did receive a lot of five-star reviews, after all. 

But when your buyer is told to leave feedback that you'll never see, they tend to be more honest. Perhaps a bit more demanding.

If the buyer just got the wow-factor handed to them, they are way more likely to give you positive, secret feedback. 

You need to deliver high-quality work for this to be effective. A buyer won't leave a positive review and secret feedback if you send them two crappy logos instead of one. 

But by knowing how important this secret feedback is to your ranking, to what badges you're getting, you can up your game and see real improvement to your business here on Fiverr!

Obviously, making your buyers happy is also important to get repeat clients, which is another important thing Fiverr has begun to focus on a lot lately. 

So stop doing the same old thing. Stop being online 24/7. Stop spamming social media. And start making your buyers happy, every single time! All it takes is hard work, dedication, and talent. 

Ok, so it's not as "easy" as I said at the beginning. Surprise, surprise, it does take actual hard work to succeed! So get your working hat on, and make your buyers happy! 

 

 

Thank you for sharing knowledge 

  • Like 1
Link to comment
Share on other sites

50 minutes ago, mariashtelle1 said:

Didn’t we sign T&Cs that we wouldn’t share any information that we learned from seller plus  publicly? 🤔🙈 

It's not really information that only seller plusses have - Frank speculated that was the case before seller plus was a thing.   Of course, it helps when people (I don't mean you, Maria) actually read posts before commenting "thanks for valuable tips".

There are several people here who do actually share tips that are valuable (Frank being one of them).  But they have to be read and acted upon to work. 

  • Like 5
Link to comment
Share on other sites

27 minutes ago, kendal1747 said:

It really is tiresome to hear about this. Secrets, I don't understand why Fiverr is letting all these people make extra money off of their platform and I am talking about the ones that advertise about knowing the Fiverr System and how it works. Why doesn't Fiverr just charge and tell all of us what they want and expect us to do for them, instead of other people making $50 or $100 dollars off of Fiverr Sellers each month? I do my best to give the buyers what they want and I even record extra words sometimes. I work a full time job and it is a struggle. I would love to work on Fiverr full time, but I have to pay bills and not knowing if I would have enough income each month is scary to say the least. I like this platform or I would not be on it. Fiverr could make a lot of extra money just doing this each month. 

Letting who make extra money? The ones that are successful on Fiverr do it because they put in the time, effort and works to expand their knowledge. I'm wondering what exactly you mean by "the ones that advertise about knowing the Fiverr System"? 

I think Fiverr is doing exactly that: there are tons of free guides and help documents both on the forum and support pages detailing what you need in order to succeed. One of the main things that gets repeated is: deliver high-quality and make your buyers happy so they come back for more. That's free advice, and you don't need to pay for it in order to use it. 

That is what Fiverr wants: for their buyers to be happy. 

I'm not sure if you're talking about promoted gigs or Fiverr Plus here.. Maybe I'm just having a hard time understanding what you're trying to say. 

I know exactly how you feel: I've been there. I had troubles paying my bills for years before I got to a better place in life. I've worked my way up from a dead-end job as a waiter, doing voice-overs and web design on the side just to afford my food. 

If you don't understand why Fiverr wants to earn money, I can't really explain it more simply than this: it's a company. They want to make money. They will do what they can to earn more. And if sellers are willing to pay for marketing and better solutions, then they will offer those solutions. 

People spend money marketing online all the time. That's part of growing a business. 

  • Like 5
Link to comment
Share on other sites

2 minutes ago, coerdelion said:

It's not really information that only seller plusses have - Frank speculated that was the case before seller plus was a thing.   Of course, it helps when people (I don't mean you, Maria) actually read posts before commenting "thanks for valuable tips".

There are several people here who do actually share tips that are valuable (Frank being one of them).  But they have to be read and acted upon to work. 

Yeah, I also wrote a post about it, where I explained my theory that Fiverr is putting less and less importance on public reviews and more on hidden feedback. I think it was part of another post, so I can't find it now, but it's definitely not a secret. But as you know, clicky baity needy for ready. :classic_rolleyes:

  • Like 5
  • Up 1
  • Thanks 1
Link to comment
Share on other sites

41 minutes ago, smashradio said:

Letting who make extra money? The ones that are successful on Fiverr do it because they put in the time, effort and works to expand their knowledge. I'm wondering what exactly you mean by "the ones that advertise about knowing the Fiverr System"? 

I think Fiverr is doing exactly that: there are tons of free guides and help documents both on the forum and support pages detailing what you need in order to succeed. One of the main things that gets repeated is: deliver high-quality and make your buyers happy so they come back for more. That's free advice, and you don't need to pay for it in order to use it. 

That is what Fiverr wants: for their buyers to be happy. 

I'm not sure if you're talking about promoted gigs or Fiverr Plus here.. Maybe I'm just having a hard time understanding what you're trying to say. 

I know exactly how you feel: I've been there. I had troubles paying my bills for years before I got to a better place in life. I've worked my way up from a dead-end job as a waiter, doing voice-overs and web design on the side just to afford my food. 

If you don't understand why Fiverr wants to earn money, I can't really explain it more simply than this: it's a company. They want to make money. They will do what they can to earn more. And if sellers are willing to pay for marketing and better solutions, then they will offer those solutions. 

People spend money marketing online all the time. That's part of growing a business. 

Ok, go back and read what I wrote about people advertising about knowing the system. Just go on you-tube and you can find many videos on how to make big bucks on Fiverr, that is, if you purchase the program they offer. I have given my best to all of my buyers. Sometimes it is very hard to please a few. I have gone on social media. I don't get a lot of work, probably because I cannot be on here 12 or 14 hours each day. I also am a caregiver, but they is not anyone's problem but mine. However, it does take up some of my time. I have many good reviews. But, I may not have on the secret reviews, that I do not know. I also have bought several of Fiverr's programs to learn more about SEO, Blogs, Premier Pro, etc. Then the new 3.0 came out and those search words should not be used as much, they are. not effective anymore. I guess, I just need to advertise on google, but I am not allowed to use the audio demos that I have. So I will have to get new ones. If you don't understand any of this, then I don't know how else to explain it. Just ignore me and I apologize.

  • Like 5
Link to comment
Share on other sites

2 hours ago, kendal1747 said:

Secrets, I don't understand why Fiverr is letting all these people make extra money off of their platform and I am talking about the ones that advertise about knowing the Fiverr System and how it works.

1 hour ago, kendal1747 said:

Just go on you-tube and you can find many videos on how to make big bucks on Fiverr, that is, if you purchase the program they offer.

I've seen videos on YouTube where people say what they think helps (eg. a Top Rated seller giving advice) but I don't think I've seen any asking you to purchase a program (like an app/extension or some training thing?). But Fiverr doesn't want sites/extensions that aren't authorised to be used as far as I know (like a site that checks your rank etc I think).

They have things in their TOS about "attempt to derive its source code, underlying ideas, algorithms, structure or organization" but maybe that's for those who would try and give much too much away (like try and discover almost exactly the algorithms/almost exactly what weights are given to things).

For most YouTube people talking about Fiverr/Fiverr tips Fiverr probably don't mind as it's free advertising for them - it probably encourages new sellers to join/buyers to join/existing sellers to try to improve on Fiverr. It's likely the same on the forum, as long as they aren't giving too much away about exactly how they think it works/how it does work I assume (eg. Fiverr hasn't discouraged people giving actually useful tips on the forum so far as far as I know, even though it may be giving a little bit away in terms of what helps on Fiverr I assume as long as nothing like the actual detailed algorithms are given away it should be okay). Though maybe they could clarify.

Edited by uk1000
  • Like 5
Link to comment
Share on other sites

1 hour ago, smashradio said:

Letting who make extra money? The ones that are successful on Fiverr do it because they put in the time, effort and works to expand their knowledge. I'm wondering what exactly you mean by "the ones that advertise about knowing the Fiverr System"? 

I think Fiverr is doing exactly that: there are tons of free guides and help documents both on the forum and support pages detailing what you need in order to succeed. One of the main things that gets repeated is: deliver high-quality and make your buyers happy so they come back for more. That's free advice, and you don't need to pay for it in order to use it. 

That is what Fiverr wants: for their buyers to be happy. 

I'm not sure if you're talking about promoted gigs or Fiverr Plus here.. Maybe I'm just having a hard time understanding what you're trying to say. 

I know exactly how you feel: I've been there. I had troubles paying my bills for years before I got to a better place in life. I've worked my way up from a dead-end job as a waiter, doing voice-overs and web design on the side just to afford my food. 

If you don't understand why Fiverr wants to earn money, I can't really explain it more simply than this: it's a company. They want to make money. They will do what they can to earn more. And if sellers are willing to pay for marketing and better solutions, then they will offer those solutions. 

People spend money marketing online all the time. That's part of growing a business. 

I agree. 

  • Like 4
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...