Inbox problems

[maddy4work]

Hello,

All of a sudden, my messages to the buyer have stopped going and I also can't receive the buyer's message. . However, we are able to communicate on the order page. Even the inbox is sometimes behaving weird. I have tried it both through my laptop and mobile

So, is there any problem with the inbox? Anybody experiencing the same problem?

Kindly help.

[olyasr]

Try to use another browser, if it will not help, contact CS team

[maddy4work]

Thanks   @olyasr for the reply. If its because of the browser then app would have been working fine. But I can see the same problem there also.

I think,  I will have to contact support.

Thanks

[cmadushans]

I think its good idea to contact them for such sensitive issues..i am also facing same issue here..site is also take more time to load. Might be the issue is with the fiverr site..

[maddy4work]

Hi @cmadushans 

Thanks for the reply. Might be it is the site's problem but the app also has the same inbox issue in my case. Is it the same with you? Have you checked the app?

[cmadushans]

Yup app also same issue..

[cmadushans]

8 hours ago, maddy4work said:

Hi @cmadushans 

Thanks for the reply. Might be it is the site's problem but the app also has the same inbox issue in my case. Is it the same with you? Have you checked the app?

i think now there is no problem, what about you is everything ok..?

[maddy4work]

Just now, cmadushans said:

i think now there is no problem, what about you is everything ok..?

Okay...let me check..

[maddy4work]

4 minutes ago, cmadushans said:

i think now there is no problem, what about you is everything ok..?

I checked...the issue is still there...msgs not going...😕

[Guest dev_rashikul]

You can clear data on your browser. And contact fiverr support team as soon as possible

[cmadushans]

Just now, maddy4work said:

I checked...the issue is still there...msgs not going...😕

Then you better update you browser,internet connection or check if there any issue from your side,if not the case contact fiverr support ASAP.

[maddy4work]

9 minutes ago, cmadushans said:

Then you better update you browser,internet connection or check if there any issue from your side,if not the case contact fiverr support ASAP.

I have written to support and awaiting their reply. I am trying from web version and app version both, but getting the same problem. 

[maddy4work]

12 minutes ago, dev_rashikul said:

You can clear data on your browser. And contact fiverr support team as soon as possible

And what about the app? What should I do with app? I tried logging in and logging out few times but no change.

[cmadushans]

1 minute ago, maddy4work said:

I have written to support and awaiting their reply. I am trying from web version and app version both, but getting the same problem. 

you can share your ticket & inform to fiverr on twitter,they will respond sooner.

 

[Guest dev_rashikul]

1 minute ago, maddy4work said:

And what about the app? What should I do with app? I tried logging in and logging out few times but no change.

Same thinks. Or your buyer were stop message option then you can't message buyer. Its not any problem.

[maddy4work]

4 minutes ago, cmadushans said:

you can share your ticket & inform to fiverr on twitter,they will respond sooner.

 

Yes that would have been better but I don't have a Twitter account.

[maddy4work]

4 minutes ago, dev_rashikul said:

Same thinks. Or your buyer were stop message option then you can't message buyer. Its not any problem.

I don't know if the buyer has this feature of stopping messages. Also, I am able to communicate on the order page.

[Guest dev_rashikul]

2 minutes ago, maddy4work said:

I don't know if the buyer has this feature of stopping messages. Also, I am able to communicate on the order page.

This time you can contact fiverr team support as soon as possible.

[maddy4work]

2 minutes ago, dev_rashikul said:

This time you can contact fiverr team support as soon as possible.

Thank you! I have written to them last night and still waiting for their reply.

[Guest dev_rashikul]

1 minute ago, maddy4work said:

Thank you! I have written to them last night and still waiting for their reply.

Welcome

[anisocialmarket]

I would suggest you to contact CS for anything that is technical 🙂

[codersaeid]

Try to use another browser, if it will not help, contact CS team

[maddy4work]

13 hours ago, codersaeid said:

Try to use another browser, if it will not help, contact CS team

Already contacted the CS, they have escalated the problem to the technical team.

Tried everything before contacting support.

[maddy4work]

On 8/11/2021 at 3:53 PM, anisocialmarket said:

I would suggest you to contact CS for anything that is technical 🙂

Contacted support..they are looking into the problem. Still not resolved....

[Guest tarakexpert]

Try to use another browser