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Personal Email wanted for buyer website access


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Dear Sir, 

Buyer already confirm the order of SEO job. Now he wanted my email I'd to open my account his WP site and then give me user name and password. Also buyer told me fiverr will not block if I give my email now. Anybody kindly let me know my email can I provide him for further procedure. 

Thanks & Regards

Shofeul 

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4 hours ago, shofeulislam said:

Dear Sir, 

Buyer already confirm the order of SEO job. Now he wanted my email I'd to open my account his WP site and then give me user name and password. Also buyer told me fiverr will not block if I give my email now. Anybody kindly let me know my email can I provide him for further procedure. 

Thanks & Regards

Shofeul 

Nope bro ! You should not send your email details or email address to a buyer ! 

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Anything that is required to complete an order can be shared in the "Order Page" and only there. There should be an ongoing order, and relevant details to complete the order should only be placed there. It should be clearly explained and stated that it is required to complete an order.

For any clarifications, please reach out to Customer Support https://www.fiverr.com/support_tickets/new

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8 hours ago, freelancerjabir said:

Nope bro ! You should not send your email details or email address to a buyer ! 

After getting the order message section will be changed and new msg section area fiverr alert comes providing email, contact etc is only allows if it is needed as part of the service. Otherwise all communication will go through fiverr.  that's why I confused. ON page SEO if I send email will be any problem . Please clear it if you know. Thanks 

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2 hours ago, theratypist said:

Anything that is required to complete an order can be shared in the "Order Page" and only there. There should be an ongoing order, and relevant details to complete the order should only be placed there. It should be clearly explained and stated that it is required to complete an order.

For any clarifications, please reach out to Customer Support https://www.fiverr.com/support_tickets/new

Many thank for your experience share. Yes I already check with fiver support they told me same. Order page can be share it if necessary. Thanks 

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2 hours ago, theratypist said:

Anything that is required to complete an order can be shared in the "Order Page" and only there. There should be an ongoing order, and relevant details to complete the order should only be placed there. It should be clearly explained and stated that it is required to complete an order.

For any clarifications, please reach out to Customer Support https://www.fiverr.com/support_tickets/new

Thanks for your valuable opinion

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2 hours ago, theratypist said:

Anything that is required to complete an order can be shared in the "Order Page" and only there. There should be an ongoing order, and relevant details to complete the order should only be placed there. It should be clearly explained and stated that it is required to complete an order.

For any clarifications, please reach out to Customer Support https://www.fiverr.com/support_tickets/new

Thank you for your Information.

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  • 2 weeks later...
On 8/5/2021 at 11:04 PM, shofeulislam said:

Dear Sir, 

Buyer already confirm the order of SEO job. Now he wanted my email I'd to open my account his WP site and then give me user name and password. Also buyer told me fiverr will not block if I give my email now. Anybody kindly let me know my email can I provide him for further procedure. 

Thanks & Regards

Shofeul 

the same situation happened to me a month ago i share the email but below that i right "as sharing e.m.ail or any other personal contact is against fiverr TOS so please make sure this is only for the purpose of this project please do not share or contact on this thank you for understanding" then i contacted the customer support and told them that my client was asking email for this and also explain the support that it was important and i told them about this ("as sharing e.m.ail or any other personal contact is against fiverr TOS so please make sure this is only for the purpose of this project please do not share or contact on this thank you for understanding") the support was very helpful and she says "it was great that you explain it to you client about that also she say it wont affect you please continue your work"

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Just now, pirsaistudio said:

the same situation happened to me a month ago i share the email but below that i right "as sharing e.m.ail or any other personal contact is against fiverr TOS so please make sure this is only for the purpose of this project please do not share or contact on this thank you for understanding" then i contacted the customer support and told them that my client was asking email for this and also explain the support that it was important and i told them about this ("as sharing e.m.ail or any other personal contact is against fiverr TOS so please make sure this is only for the purpose of this project please do not share or contact on this thank you for understanding") the support was very helpful and she says "it was great that you explain it to you client about that also she say it wont affect you please continue your work"

 

On 8/6/2021 at 3:11 AM, freelancerjabir said:

Nope bro ! You should not send your email details or email address to a buyer ! 

dear you are right but if it is important explain it to your client and at the same time open a tick to inform support about this also support says whenever you have any doubt about anything it is a good idea to open a tick and explain it or make sure support know about it dont ever hide anything from support and client that way you will have a solid proof.

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On 8/6/2021 at 6:03 PM, marketinghut1 said:

You jusy use tricks like a ( info33 at the red com) ou just use simple comment that like a provide email fiverr can't understand also just client understand 

@marketinghut1 Please do not try any tricks, as if you're account go for a manual review anytime, you will be suspended.

Be transparent with the TOS.

And also you can share your details if it's really need to complete the order, you can share.

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