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Customer instantly canceling order


sestudios

Question

Hello, someone ordered my gig then canceled it about 1 minute later without any requirements. How do I cancel this order without it affecting my order completion rates as this has happened before and my rates decrease to a point where my seller level has been affected.
Thank you for your time
 

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2 answers to this question

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Hi there..,

You can try ask Fiverr Help.

Provide them with the screen shot, and facts. with the order code.

Be polite and professional when asking Fiverr CS.

 

I just have similar situation when my buyer order with wrong credit card.

and Fiverr CS help me cancel this without getting any penalty.

So.., i think they can hep you too with this situations.

 

Wish you luck,

 

 

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