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I am deeply sad now , already got hit by Covid however manage to keep my sprint working on small project so found a seller did everything towards the payment of the order 

it was keep failing and after some time came back again continue with payment it errored out again , however i got a message notificartion from my credit card bank that there were two payment made , i paniced and created a support ticket - contacted the seller he informed me that he did not receive the payment , i created a support ticket i would like know what is turn around time of the support ticket - do they solve this kind of things quickly - i am very much worried is there anything that i need to do apart from creating support ticket to fiverr ! 

Duplicate payment - twice what should i do - help me - i am worried

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