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HOW TO OFFER A REFUND FOR AN ORDER THAT IS ALREADY MARKED COMPLETE?


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5 minutes ago, gauravsingh582 said:

Does anyone know how to offer a refund for an order that is already marked complete?

There's a client I want to get rid of asap. Please let me know.

Check it on youtube or google. You will find a solution.

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3 hours ago, gauravsingh582 said:

Does anyone know how to offer a refund for an order that is already marked complete?

There's a client I want to get rid of asap. Please let me know.

As far I know there is know way to refund which is already mark completed. (Not sure)

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3 hours ago, gauravsingh582 said:

 

Does anyone know how to offer a refund for an order that is already marked complete?

There's a client I want to get rid of asap.

 

Just wondering why would you want to get rid of the client when order is complete?🤔

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Yes contacting CS is the only way to refund. But without doing it you can offer a discount from your next order to the same buyer as it will more benefit you and also there will be problem with your statistics.

Edited by irshan_cool
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16 hours ago, abdur_rahaman10 said:

You need to contact support team

 

15 hours ago, biswasaninditaa said:

contact fiverr customer service

 

1 hour ago, kamrun_nahar67 said:

contact fiverr support.

Maybe you guys missed it but he already contacted support and they solved. In case you missed it here is his comment 👇 

16 hours ago, gauravsingh582 said:

Yes, I contacted CS and they handled it.

 

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  • 2 weeks later...

First of all, I can't understand how it's possible order to be canceled months after it is completed?!

In the past I had several such cases. And today once again. 2 orders, which were completed one month ago, were canceled. I can't understand why Fiverr allows this to happen. What kind of bank should it be, to keep funds pending for more than one month?

Anyway... in the past, there wasn't any possible way to get refund. Cancellation even was affecting on our rating. 

But from what I saw today, after completed orders were cancelled, I got Fiverr notification saying "You were compensated for your cancelled order".

I checked earnings section and above the "Cancelled Payment Refunded to Buyer" there's "Cleared Funds Reversed to Pending", which I see for the first time. 

It seems that cancelled orders are now again placed in the "Funds Pending Clearance" category. I'm glad that Fiverr finally figured this out and they're actually compensating for completed - but cancelled orders. 

But, once again... HOW this can even happen?! Can someone please explain to me? Order is completed one month ago and today was cancelled and funds were returned to the buyer?!?!?! Oh... and it seems that buyer doesn't exist anymore on Fiverr. Really strange. 

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