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A customer wants to cancel the order once I showed him a full version of the job done


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All right so this returning buyer today asked me to cancel the order because he has a lot of debts to pay. The thing is that he told me that right after I showed him the full work (in low quality but still), that said, I worked for free, he got a full version of the work and wants to cancel... What should I do? This is a loss-loss for me, not only for the money but also for the negative effect on my profile. Since he opened a request in the order to cancel it, I can't reach out to Customer Support. What should I do? 

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