Fiverr's video preview for orders is messed up.

[witherspy]

As you can see the thumbnail of the video (bottom image) is HD and the resolution is correct (rectangular form) but then when I play the video it goes to like 360p and in square form. I'd appreciate if someone could help.

[khalifacyrusuk]

Hi mate - I noticed no one has been able to help with this. Here's my best guess of what is happening:

Fiverr previews for Gigs are 550 x 370 pixels, meaning your video has probably been shrunk to those dimensions - which would explain the boxy aspect ratio and low quality. This is unavoidable, unless you deliver in this aspect ratio, but I believe it will look different on different people's computers/browsers.

[didographic]

4 minutes ago, khalifacyrusuk said:

Hi mate - I noticed no one has been able to help with this. Here's my best guess of what is happening:

Fiverr previews for Gigs are 550 x 370 pixels, meaning your video has probably been shrunk to those dimensions - which would explain the boxy aspect ratio and low quality. This is unavoidable, unless you deliver in this aspect ratio, but I believe it will look different on different people's computers/browsers.

Yes that is correct. I have faced that issues earlier.