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Fiverr's video preview for orders is messed up.


witherspy
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1739602583_ScreenShot2021-07-21at10_38_09AM.thumb.png.bfd8b301cdd8706ac387c51540c45b98.png

1545868763_ScreenShot2021-07-21at10_37_19AM.thumb.png.69c6f469f11d5f6cd7dc07abcda231f4.png

As you can see the thumbnail of the video (bottom image) is HD and the resolution is correct (rectangular form) but then when I play the video it goes to like 360p and in square form. I'd appreciate if someone could help.

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Hi mate - I noticed no one has been able to help with this. Here's my best guess of what is happening:

Fiverr previews for Gigs are 550 x 370 pixels, meaning your video has probably been shrunk to those dimensions - which would explain the boxy aspect ratio and low quality. This is unavoidable, unless you deliver in this aspect ratio, but I believe it will look different on different people's computers/browsers.

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4 minutes ago, khalifacyrusuk said:

Hi mate - I noticed no one has been able to help with this. Here's my best guess of what is happening:

Fiverr previews for Gigs are 550 x 370 pixels, meaning your video has probably been shrunk to those dimensions - which would explain the boxy aspect ratio and low quality. This is unavoidable, unless you deliver in this aspect ratio, but I believe it will look different on different people's computers/browsers.

Yes that is correct. I have faced that issues earlier.

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