How am I late?

[strategist_ceo]

I have been told by more than 1 CS that I am late and "very late" even.

Late = later than due date

Very late = Later than 24 hours.

I am assuming they have profound impact to your fiverr algorithm.

Despite multiple contact with the CS, who keep telling me that I am late, I am late and I am late (3-4 CS so far). I really don't get it and this is the second time, a similar bug is affecting me. I was never late and I find that having to explain to 7 different CS (combined over 3 tickets) that I was not late is so stressful. I keep telling them to just look at the delivery date and time, I was 1 day early. Why are they just ignoring the fact that I delivered early?

I am not late and was never late for any of my work. Why is Fiverr pushing the VERY LATE status to me? and not "auto completing" an order, despite it has already been completed.

 

Edited July 19, 2021 by strategist_ceo
add context

[uk1000]

Does it say "very late" anywhere on the order page, and if so, did it say that before the delivery time was extended?

Edited July 19, 2021 by uk1000

[strategist_ceo]

1 minute ago, uk1000 said:

Does it say "very late" anywhere on the order page, and if so, did it say that before the delivery time was extended?

I don't even know I was "very late". The CS told me "very late" in the system in the ticket that I submitted.

[strategist_ceo]

4 minutes ago, sonyteam said:

You can extend your delivery time from your order page, then your buyer can extend this time 

It's delivered on time, early even. However, the system marks me as "late" and "very late". It's not about delivering late but the system thinks that I am very late, when in fact, I delivered early.

This has got to do with a bug on the platform, both the order affected had extensions to them, both were necessary because the buyer weren't giving me the right info. That shouldn't matter... except it did.

Edited July 19, 2021 by strategist_ceo

[uk1000]

If it's a bug you can show them screenshots that help show that to them and try and get them to pass it to the developers to fix. I don't know if they (CS) can reset the "late" flag on the order if it's set when it shouldn't be.

If the order is flagged as really late (even if you actually delivered on time) it should show that on the order page though which you should see through scrolling through the order page. I don't know if CS are looking at the dashboard and see a "late" message there (when it might not actually be late).

It might go late if the buyer doesn't accept the extension in time or you don't specify enough extra days from the original delivery date but I assume that didn't happen here. Maybe the bug is to do with multiple delivery time extensions.

Edited July 19, 2021 by uk1000

[strategist_ceo]

2 minutes ago, uk1000 said:

If it's a bug you can show them screenshots that help show that to them and try and get them to pass it to the developers to fix. I don't know if they (CS) can reset the "late" flag on the order if it's set when it shouldn't be.

If the order is flagged as really late (even if you actually delivered on time) it should show that on the order page though which you should see through scrolling through the order page. I don't know if CS are looking at the dashboard and see a "late" message there (when it might not actually be late).

It might go late if the buyer doesn't accept the extension in time or you don't specify enough extra days from the original delivery date but I assume that didn't happen here. Maybe the bug is to do with multiple delivery time extensions.

After 7 CS, over 3 tickets, a long conversation that keeps getting "reset". They just tell me that I am very late.

This is the latest reply, they tell me that I am late and thus the order will not be auto completed.

 

[strategist_ceo]

4 minutes ago, uk1000 said:

Maybe the bug is to do with multiple delivery time extensions.

This is possible. It's a common thing between the two incidents, the multiple extension (which happened because the buyer didn't know what his company projection is) was deemed as late multiple times. The CS kept accusing me of being late and I find the screenshot attached with a clear due date and time + delivery date and time (that I was not late) not helpful.

They will go back to accusing me of being late again.

[strategist_ceo]

I counted. I send them relevant screenshots explaining, some with clear date and time delivery (and due) 12 times.

The last message to me is that I am late, ignoring screen shots sent those 12 times.