completed a 60$ order but the amount earned shows 7.20$. why is that?

[eliza_09]

hello dear people.

i have just completed a order of 60$ with a tip of 9$. but the amount earned shows only 7.20$. and i have checked my pending clearance balance and that also shows that only 7.20$ has been added from the this order. the order was completed on time with a fully satisfied client. i dont get it why this is happening. please help me find any reason. i am badly in need of your suggestions and advises on how to resolve this problem.

thank you in advance for all of your help.

eliza.

[shadiya646]

This is the amount of tips (after cutting 20%) 

Check your earning section there you will see everything.

[eliza_09]

7 minutes ago, shadiya646 said:

This is the amount of tips (after cutting 20%) 

Check your earning section there you will see everything.

i did. here it shows all the amount perfectly but still amount earned is 7.20$. and the amount added to my balance was also 7.20$.

[shadiya646]

13 minutes ago, eliza_09 said:

i did. here it shows all the amount perfectly but still amount earned is 7.20$. and the amount added to my balance was also 7.20$.

If you don't have any problem can you share a screenshot of your Earning section? 

[irshan_cool]

It seems there is an issue, You earned is not shown with the correct value. it should show the value of 55.2 instead of 7.20

[eliza_09]

here it shows 7.20$. and on the overall pending balance there also it shows only 7.20$ has been added from this order.

 

[irshan_cool]

Yes its correct 48 + 7.20 = 55.20 

Any how you got the exact earning

[eliza_09]

10 minutes ago, irshan_cool said:

Yes its correct 48 + 7.20 = 55.20 

Any how you got the exact earning

this 48$ isn't showing on the other places for balance check. that is why i am concern. 

[irshan_cool]

Any how it is in your same day earning there for you no need to worry about it.

[maksud_billah]

talk you fiverr support 

[eliza_09]

hello sweet people,

i have contacted the help and support centre and left a message regarding this issue. i have received a letter from them saying the problem has been solved and the actual amount has been deposited. it was a display problem for which it only showed the tip amount being added. i am happy now its resolved.

thank you all for your advises and support on this matter.

with regards,

eliza.

[genuineguidance]

Tips and the actual order amount are separate.

Your earnings page is correct.

In the future, you may want to blot out the buyer's name and some of the other stuff (your earnings etc) - that is personal information others do not need to know.

GG

[zkrana]

It's your tips.