mahfuzha Posted September 14, 2021 Share Posted September 14, 2021 Buyer conversation was either blocked by buyer (he/she blocked you) or the buyer account was suspended. If you haven't delivered yet, just consider it a hiccup and move on. If you have already delivered, you can contact fiverr support for further clarification and possibly get your payment. 4 1 Link to comment Share on other sites More sharing options...
shofeulislam Posted September 15, 2021 Author Share Posted September 15, 2021 17 hours ago, mahfuzha said: Buyer conversation was either blocked by buyer (he/she blocked you) or the buyer account was suspended. If you haven't delivered yet, just consider it a hiccup and move on. If you have already delivered, you can contact fiverr support for further clarification and possibly get your payment. Thanks for your clarification. This new order just got but will not be delivered. I already contacted fiverr customer support and they confirmed me, buyer account suspended due to some rules violations & accordingly order cancel by fiverr customer support which will not affect my order completion rate. 1 Link to comment Share on other sites More sharing options...
shofeulislam Posted September 15, 2021 Author Share Posted September 15, 2021 21 hours ago, amanun said: Contact customer support using fiverr revulation center. I already contacted fiverr customer support and they confirmed me, buyer account suspended due to some rules violations & accordingly order cancel by fiverr customer support which will not affect my order completion rate. Thanks. 1 Link to comment Share on other sites More sharing options...
shofeulislam Posted September 15, 2021 Author Share Posted September 15, 2021 19 hours ago, melanielm said: Unless the person using these email lists gets complete permission to send emails to these people somehow BEFORE sending a bulk email (SPAM), in the US, they are guilty. The person providing the list can be guilty of conspiracy under the CAN-SPAM act. Didn't think Fiverr allowed this type of thing anymore. Thanks for your clarification. I already contacted fiverr customer support and they confirmed me, buyer account suspended due to some rules violations & accordingly order cancel by fiverr customer support which will not affect my order completion rate. 1 Link to comment Share on other sites More sharing options...
shofeulislam Posted September 15, 2021 Author Share Posted September 15, 2021 21 hours ago, alphagev said: I was wondering the same. Still don't know the answer but I found this in the Fiverr's Community Standards: Do not post, offer, or ask for: Lists with data (such as email addresses or phone numbers) of individuals, only business data. Premade lists containing personal data. Scraping social media platforms to obtain information about others. Thanks for your information. I already contacted fiverr customer support and they confirmed me, buyer account suspended due to some rules violations & accordingly order cancel by fiverr customer support which will not affect my order completion rate. 2 Link to comment Share on other sites More sharing options...
shofeulislam Posted September 15, 2021 Author Share Posted September 15, 2021 21 hours ago, katakatica said: As I've said before there are several reasons - the buyer might have decided to cancel. However it's also possible that their account get banned for some reason. I would not stress much about it unless it hurt your stats. Contact CS if it did to see if they can help. Thanks for your clarification. I already contacted fiverr customer support and they confirmed me, buyer account suspended due to some rules violations & accordingly order cancel by fiverr customer support which will not affect my order completion rate. And fiverr customer support helped me to return my previous order completion rate which was decreasing once cancel the order. Thanks. 1 Link to comment Share on other sites More sharing options...
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