how to contact fiverr about this

[izaakmccullough]

I placed an order for a drum track for my song and the drummer didn't drum to my standards I didn't like his drum track so asked to cancel the order and he said no. how do I contact fiverr about this?

[wp_doctor_alif]

you can go fiver support and tell them about your order. I think they will help you.

fiverr support: https://www.fiverr.com/support

 

[imagination7413]

If the drummer offers revisions, you could try working it out with them. 

Technically, cancelling "because you don't like it" is not permitted IF your order was completed according to the wording of the gig and of an equivalent level to the Seller's gig samples. If the Seller broke the contract, however, you have a good chance of getting the cancellation.

https://www.fiverr.com/content/payments-terms-and-conditions 

Quote

• Eligibility for requests to Fiverr to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Fiverr delivery system. See below for Order specific eligibility.
   
• Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

 

[fahmidhimel]

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