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Delivered but still count down going on


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12 minutes ago, lijo_johnson said:

Hi, I just delivered a file to my buyer but still the "count down" is going on and status shows "in progress" instead of "delivered" 

Need help.

This is a problem that has been going on for a long time. I will copy here what the support responded to me at the time:

 

maezma8530 de mayo de 2021 14:40

Hi,

I'm noticing that the order time is running its course despite marking the order as delivered. I have a very inactive buyer who does not answer questions and has only connected twice in almost two days (my time limit is 3 days) and when he connected the second time after almost 15 hours of inactivity on the platform he asked for one modification. To my surprise, those 15 hours it took him to respond even though I delivered the order, the system counts them in the same way. Is this an error in the system? because I think the clock should stop when there is a delivery and reactivate where it left off when a review is requested. With that criterion I can take an hour to finish the job but if the buyer reviews the order 2 minutes before it ends and asks for a review, I would be delivering the order late when in reality it is not.

Milica30 de mayo de 2021 23:36

Hello Matias,

Hope you're safe and well. I see that it is important to have constant communication with the buyer. I completely understand your position and I will be glad to check and advise.

This is the thing - you did deliver this order on time so this order was never marked as Late delivery. Your stats are fine. However, once the order is in Rejected status time starts counting down the remainder of the delivery time. It is simply a notifier for sellers to have an idea of how long they actually took to work on the order when the original delivery time expired. It has mostly orientational purposes, so to speak. 

Please note that your gig nor profile are not jeopardized in any way.

I see that the order was completed in the meantime and everything looks okay.

I hope this was helpful!

We're here if you have any further questions.

Kind regards,
Edited by maezma85
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14 minutes ago, lijo_johnson said:

Hi, I just delivered a file to my buyer but still the "count down" is going on and status shows "in progress" instead of "delivered" 

Need help.

same here, and the order isn't even showing in my dashboard.

I had this problem many times, but I delivered again or waited and the deliver just worked, but now it's just running and running.

 

Already contacted support, I'm waiting their answer

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20 minutes ago, lijo_johnson said:

I delivered the file again, still shows the same. Do my buyer get the files?

Yes, the buyer receives it. Read the message that I posted. Time is ticking, this is something that Fiverr should improve because it shouldn't keep running time.

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