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Having issues with a Seller what can I do?


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I've been having difficulties with a seller since I started a gig with them and I'm not sure what I can do. I keep trying to explain what I want, but it seems like they always try to go the route of the least amount of effort for how much I'm paying 200 dollars I expected them to do a better job it was the custom price the seller set. At this point I just want to cancel the project all together. However they refuse to let me, I have been polite trying to ask them to bring it to a close. But they don't seem to want to budge. 

I am at a loss as to what I can do, I don't desire them to work on the project any longer for at this point with what I've seen it does not look like they can do what they agreed to do. Does anyone have advice as to what I can do if we can't agree to cancel?

Thank you.

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Have you tried contacting Customer Support for assistance? They are your best bet for a resolution, when both parties cannot come to a mutual one within an order. If the seller is not delivering the work he was hired to complete, you likely have a suitable case with CS.

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He hasn't actually delivered yet, so I'm not sure how or which category I should choose to bring this up with Customer service. So I haven't yet which would you recommend I should choose to start communicating with them?

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Has the completion deadline passed yet?

Unfortunately, I don't know the ticket categories, off the top of my head, but I would imagine there's one specifically for order disagreements.

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Posted (edited)

Its getting close I foolishly let them extend the time, a choice i now regret. When I should have let it expire. I am new to Fiverr so I wasn't sure what would happen.

Edited by localfool
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Well, at this point, I would contact CS, and describe your issue/interaction, and let them consider whether they can assist. To be honest, it sounds like your seller cannot complete the project -- probably never could, in the first place -- and is desperately clinging to $200 that he did not (and, apparently, cannot) earn. 

While I would love to offer more advice, and help you resolve this, CS is your best bet at this point. I'm not CS; I'm just a helpful veteran seller on the forum. Do consider sharing the resolution, though. I am now curious how this turns out. 

Edited by jonbaas
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What you could do as well, is when this is finally due since you extended the time - is dispute the delivery when you get it. Since they seem to not desire cancelling before they have done all the work, and you already have a good idea you are going to get a finished product that is not going to measure up - you may have to use that route. 

When you dispute it, you would be asking them to cancel it. If they decline to cancel, and you have not had interaction with customer service yet, you may then want to escalate your disappointment with the work with them and have them cancel it for you.

They tend to do this more often than not.

And, whatever you do, if this seller asks you to extend the time again (probably because they have no idea what they are doing!!!) tell them NO. I think you already know that though!

GG

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7 hours ago, jonbaas said:

Well, at this point, I would contact CS, and describe your issue/interaction, and let them consider whether they can assist. To be honest, it sounds like your seller cannot complete the project -- probably never could, in the first place -- and is desperately clinging to $200 that he did not (and, apparently, cannot) earn. 

While I would love to offer more advice, and help you resolve this, CS is your best bet at this point. I'm not CS; I'm just a helpful veteran seller on the forum. Do consider sharing the resolution, though. I am now curious how this turns out. 

I didn't see the harm in sharing the outcome per your request, he support team helped me cancel the order everything went smoothly fortunately!

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