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my account temporarily restricted and under review as i was unable to verify my ID


rahela

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So as of last one month or so, i wasn't getting orders at all after my first order since three-four back just clicks and impression. i came on this platform for suggestions, explained, asked what i was doing wrong, shared my gig link and all. i got responses from some that viewed my gig telling me on how i could improve to start getting orders. I applied all those suggestions. Then almost immediately i started getting messages and the next day i had one order and the following also. lets just say ever since i have been busy delivering orders an within that month i made over $200. i want to thank those that helped me with their suggestions. As the money was increasing i got a notification from fiverr to verify my ID. I wish i could have researched how it was been done properly. i tried severally to verify but they couldn't. Now the only problem i am having is that fiverr restricted my account as i was not able to verify my ID in as much they gave me several chances to try again i kept failing. Now my account is currently restricted and under review. Please does anyone have an idea of how long it will take.? Plus will i ever get my account back? its over two weeks now since i couldn't verify my ID.   

Edited by rahela
forget to write some things
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Unfortunately, this is something you can only work out with Customer Support. There is not set time or speed for something like this to be resolved.

The only people who can tell you if you'll get your account back are Customer Support.

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Hi Rahela. I faced the same issue. I think it took a day or two to get things sorted.

After three failed attempts my account got restricted and I contacted CS. They gave me additional two tries and it failed. 

After the third try it went through for me. I made sure the picture quality was good (all the letters in your document must be clear and readable). 

All in all it took I think less than two days. Some of my gigs stats got affected and it took a hit but over time it got okay.

I know you must be terribly worried but if all your documents are in order, you will definitely get your account back. How many attempts CS already gave you and what is the reason it shows for your docs not getting verified?

 

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22 hours ago, afarigh said:

Hi Rahela. I faced the same issue. I think it took a day or two to get things sorted.

After three failed attempts my account got restricted and I contacted CS. They gave me additional two tries and it failed. 

After the third try it went through for me. I made sure the picture quality was good (all the letters in your document must be clear and readable). 

All in all it took I think less than two days. Some of my gigs stats got affected and it took a hit but over time it got okay.

I know you must be terribly worried but if all your documents are in order, you will definitely get your account back. How many attempts CS already gave you and what is the reason it shows for your docs not getting verified?

 

Thank you. They gave me two. But when I asked for one more attempt I was told they won’t again that my account will be under review for the main time. I have been using my national ID slip that’s why it has been failing. When I got the necessary ID to try again, that was when I was told they won’t give any more trial. 

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