davidcook592 Posted July 14, 2021 Share Posted July 14, 2021 i have had an awful experience trying to work with fiverr customer support. there is no organization or roadmap for dispute resolution, or i have not found it. 1 Link to comment Share on other sites More sharing options...
jonbaas Posted July 14, 2021 Share Posted July 14, 2021 (edited) Outside of settling things -- respectfully -- between you and your buyer/seller, Customer Support is the only other source for dispute resolution. Edited July 14, 2021 by jonbaas 4 Link to comment Share on other sites More sharing options...
davidstrongvo Posted July 14, 2021 Share Posted July 14, 2021 42 minutes ago, davidcook592 said: i have had an awful experience trying to work with fiverr customer support. there is no organization or roadmap for dispute resolution, or i have not found it. That is odd. I have had nothing but positive experiences with customer support. What issue are you having? 1 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted July 14, 2021 Share Posted July 14, 2021 1 hour ago, davidcook592 said: i have had an awful experience trying to work with fiverr customer support. there is no organization or roadmap for dispute resolution, or i have not found it. Do you mind sharing what seems to be the problem? 3 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 14, 2021 Share Posted July 14, 2021 11 hours ago, davidcook592 said: there is no organization or roadmap for dispute resolution Have you received whatever it is you ordered yet? If yes ---- then you can go to the Resolution Center within the order page and there should be a list of options to dispute, revise or cancel the order. If no ---- then you would have to contact customer service IF you cannot work something out with the seller. As others have asked, what is the story - you really didn't explain what was going on or the backstory so you can get some educated answers here. GG Link to comment Share on other sites More sharing options...
davidcook592 Posted July 15, 2021 Author Share Posted July 15, 2021 i am replying to my own post. i have copied and pasted the exchanges between me and the freelancer, below. please tell me that this is a normal fiverr success: Jun 27 You placed the orderJun 27, 06:54 AM View previous activities Jul 4 Ecommerce_tech_ declined your request to extend the delivery dateJul 4, 08:52 PM Extend Delivery Due DateThis request was opened on Jul 4, 06:27 PM Resolution request: I want to extend the delivery time in 7 days Your reason: The quality of the work I received was poor D Message to Ecommerce_tech_: we hired two fiverr designers. we are not satisfied with ecommerce's result. Ecommerce_tech_'s response: okay, let me redesign it Fiverr We always encourage our community members to solve any arising issues by communicating. If you feel like you need our help, don't hesitate to contact our Customer Support team. Jul 5 Ecommerce_tech_Jul 5, 08:17 PM Hello, I have helped you, redesigned it, and it is really good this time around, kindly check it out, and mark order as completed, Thanks ATTACHMENTS mockup.jpg (154 KB) fiverr...rar (2 MB) Collaborate On Files NEW Leave your feedback for the seller directly in the file and share with others to get their feedback. Click here to get started. Report Jul 6 Ecommerce_tech_ declined your cancellation requestJul 6, 09:31 PM Cancellation RequestThis request was opened on Jul 6, 08:55 PM Resolution request: I want to cancel my order Your reason: The quality of the work I received was poor D Message to Ecommerce_tech_: this fails to meet our needs on several levels. Ecommerce_tech_'s response: its a lie, check it through here https://ali-dev-tech.github.io/fiverr.github.io/ why just trying to scam me off my cash, no its not done, have done everything right to please you, check the link i set you, to confirm Fiverr In case there's an issue, we always encourage our members to first communicate directly to find a solution. If you need further assistance, our Customer Support Specialists are here to help. Jul 7 Ecommerce_tech_ declined your cancellation requestJul 7, 12:58 PM Cancellation RequestThis request was opened on Jul 7, 06:29 AM Resolution request: I want to cancel my order Your reason: The seller is not qualified to do the work I requested D Message to Ecommerce_tech_: the quality is poor. we hired another fiverr freelance who is doing the job right. Ecommerce_tech_'s response: sorry i can't cancel this, this buyer is trying to scam me off my money,over what i have done and completed Fiverr In case there's an issue, we always encourage our members to first communicate directly to find a solution. If you need further assistance, our Customer Support Specialists are here to help. Jul 8 Ecommerce_tech_ declined your cancellation requestJul 8, 12:04 PM Cancellation RequestThis request was opened on Jul 7, 01:15 PM Resolution request: I want to cancel my order Your reason: The quality of the work I received was poor D Message to Ecommerce_tech_: both deliveries are sub-standard for what we are doing and compared to our current site. Ecommerce_tech_'s response: leave me alone, and stop lying, my work is good, and okay Fiverr In case there's an issue, we always encourage our members to first communicate directly to find a solution. If you need further assistance, our Customer Support Specialists are here to help. Jul 10 Ecommerce_tech_ declined your cancellation requestJul 10, 05:41 PM Cancellation RequestThis request was opened on Jul 10, 08:15 AM Resolution request: I want to cancel my order Your reason: The quality of the work I received was poor D Message to Ecommerce_tech_: the quality of work was sub-standard. Ecommerce_tech_'s response: leave me alone. give me my money Fiverr In case there's an issue, we always encourage our members to first communicate directly to find a solution. If you need further assistance, our Customer Support Specialists are here to help. Jul 11 Ecommerce_tech_ declined your cancellation requestJul 11, 09:40 PM Cancellation RequestThis request was opened on Jul 10, 05:47 PM Resolution request: I want to cancel my order Your reason: The quality of the work I received was poor D Message to Ecommerce_tech_: the work presented by this freelancer was sub-standard. Ecommerce_tech_'s response: stop this , and release my money, i worked for this Fiverr In case there's an issue, we always encourage our members to first communicate directly to find a solution. If you need further assistance, our Customer Support Specialists are here to help. Yesterday Your order was completedJul 13, 06:14 PM Today You left a 1-star reviewJul 14, 08:44 AMYour review is currently hidden YOUR REVIEW D Me 1 this order was not completed by the seller. the work he submitted was of extremely poor quality. this order is in dispute. Communication With Seller 1 Service as Described 1 Buy Again or Recommend 1 Your review will stay hidden until July 23 or until the seller leaves a review D Your order is complete. If you need to contact the seller, Go to Inbox Link to comment Share on other sites More sharing options...
genuineguidance Posted July 16, 2021 Share Posted July 16, 2021 (edited) I would say after reading the above, you may have to contact customer service and have them cancel it for you. Why did it complete? Did you just stop pressing the cancel or revise button? Just some insight though: the seller may have thought you were trying to rip him off mainly because you mentioned you had 2 sellers working on this project - and in some cases, there are buyers here who will hire 2 or even more people to do the same job and then pick the one they like and cancel the rest. While I do not agree with how the seller talked to you in some of the messages, that may be why they became annoyed. GG Edited July 16, 2021 by genuineguidance Link to comment Share on other sites More sharing options...
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