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My Gig got negative reviews


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Hi, there two of my buyers left me a negative reviews on purpose i done work more then the gig requirement but they still left me a negative review and now my gig or profile rating goes down to 4.4 please anyone help me. I am new on Fiver. 

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One reviewer said the resume didn't match how the samples looked and the other seller who gave a lower rating mentioned the language barrier/punctuation/spelling.

If you keep that resume gig if you have resume templates that you can use (if you have the rights) that are like the samples it might be better to use them like one reviewer wanted. And double check the spelling/grammar too. eg. you could check it with software that checks the spelling/grammar and check it against how the buyer has written things (eg. like their details). eg. you could check it in something like Word or maybe use Grammarly like some sellers do.

Another option is to pause the gig that is getting the lower ratings and concentrate on gigs you think would have a higher chance of a higher rating/eg. where you have the most skills in.

Edited by uk1000
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Buyers usually don't leave negative reviews if they received a good service because at the end of the day, they do not gain anything leaving you a negative review. So it's more appropriate to learn from their reviews as one buyer said, 

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Resume provided from seller did not match quality of the samples provided in profile.

It has to be a fact right? 🤔

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So, uh, this is gonna be hard to hear for you, but as @uk1000 previously tried to tell you in a (nicer) roundabout way: You are offering Gigs that involve professional résumés and e-mail verification. Not sure what the scope of the latter is, but the bottom line simply is this:

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Languages

  • English  - Fluent
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Following are my skills will help you better way.

This is a direct (partial) quote from your seller profile. This is straight up broken English. I'm not trying to insult you, I'm just telling you how it is.

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I am focus on Quality work Rather then Quantity. I provide 100% Accurate Work with 0% Error. I just not Verify you Emails but also find the emails for you.

Again, a direct quote from one of your Gigs. You are contradicting yourself within 2 sentences.

Perhaps you should make it clear in your Gigs that you do not offer any grammar or spelling corrections and that it may include textual errors that the buyer has to take care of themselves. Imo instead offer the Gigs as purely design work.

And I agree with the buyer that left you the 2-star review saying: "Resume provided from seller did not match quality of the samples provided in profile."

Why? Because I looked at it and the text was 100% not written by you. The English text in those sample pictures and the English text on your profile are worlds apart. From the chosen words to the grammar to the spelling. Not even remotely the same.

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Why customers will write negative review ? If they are not satisfied with the work, or work as not described, or with miss communications ..etc. You did a good job for 7 orders and had great reviews from all nine orders. 

Now you have to rectify what errors you made for these 2 bad reviews, and find the corrective actions to avoid these in your future orders. Thats what someone told "Every Failure Leads to Success".

Success comes through rapidly fixing our mistakes rather than getting things right first time.




 

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