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Apparently when you follow up on CS request it delays actions


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I have been told by CS that every-time I reply/follow up on a CS request it goes down in the ticket list & delays the response.. i am waiting resolution for 10 days now. 

Anyways if this is the case I think everyone should be noted. so APPARENTLY FOLLOWING UP WILL DELAY YOUR RESOLUTION. 

Screenshot 2021-07-11 at 10.58.24.png

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  • 2 weeks later...

I am facing the same issue. The same text that is mentioned above has been sent and it has been ten days. Anybody has any idea what to do? Following up actually delays the process or we have to wait for forever with no resolution? Kindly help as I'm in big trouble.

Edited by homieboiudoc
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