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When the buyer gives me any contact information. What should I do at that time


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If the outside communication is needed in relation to the task you've been given to make it easier, you can communicate that way.

However, if this is a first time buyer and you haven't developed enough trust with them, make doubly sure you stay within the Fiverr platform. That way, if they go outside your gigs expectations or they take your work and run, Fiverr can investigate and help you out.

Edited by lukecondren
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If the information was exchanged on the order page and it is necessary to complete the order, it is ok. If the buyer gave the information for communication outside Fiverr, you say it is against TOS.

Any communication outside Fiverr platform is forbidden by the Terms of Service. 👇🏻
 

  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
  • Fiverr does not provide protection for users who interact outside of the Fiverr platform.
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If a buyer sends his/her contact info to you than you just send a send a short, polite and professional message explaining that it’s against the Fiverr ToS to contact outside.  You can also contact customer support immediately if a buyer gives you contact info again .

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7 hours ago, taslimabegum28 said:

Please anyone suggest me

Due to the safety of our users, communication outside of Fiverr is not allowed. To clarify, if you and another user communicate outside of Fiverr, we cannot review it, have no control over what happens, and therefore we cannot properly assist and protect you.

The users’ safety and privacy are very important, so their identities are kept anonymous. Sharing any types of contact information, such as Email addresses, s***e/IM usernames, telephone numbers, or any other personal contact details, that may lead to outside communication is not allowed.

Of course, if you need that type of information for the completion of an order, you should mention it in your Gig description and order requirements. Also, you should advise your buyers to only send the requested information and to do it via the order page.

 

Screenshot_1.png

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I think, as you said, that often buyers don’t know the rules. I don’t report them if they ask once and not again after I explain it to them.
Something simple like “Unfortunately it is against Fiverr’s rules to contact you outside of messages here. To make sure we can communicate properly, you can download the Fiverr app. It is easy to use and will notify you when I send you a message”.

It explains it simply and gives them an alternative option so it doesn’t cause a problem.

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On 7/10/2021 at 2:26 PM, ligiacarvalho said:

If the information was exchanged on the order page and it is necessary to complete the order, it is ok. If the buyer gave the information for communication outside Fiverr, you say it is against TOS.

Any communication outside Fiverr platform is forbidden by the Terms of Service. 👇🏻
 

  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
  • Fiverr does not provide protection for users who interact outside of the Fiverr platform.

Actually you can have a telephone call to discuss ideas or instructions if that discussion is necessary to complete work. Read the third bullet point.

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On 7/11/2021 at 1:26 AM, ligiacarvalho said:

If the information was exchanged on the order page and it is necessary to complete the order, it is ok. If the buyer gave the information for communication outside Fiverr, you say it is against TOS.

Any communication outside Fiverr platform is forbidden by the Terms of Service. 👇🏻
 

  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
  • Fiverr does not provide protection for users who interact outside of the Fiverr platform.

valuable information👍

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You can say something like this "Fiverr doesn`t accept it. It violates the Fiverr policy. I do not want to violate the Fiverr policy. So, do not send me any other behalf of communication. I like Fiverr Communication. Thank you."

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